KFC AEON Metro Prima Kepong — Restaurant in Kuala Lumpur

Having a bad experinces yesterday! And it's already few times kind of that experiences!

As usual, bought the meal using kfc app. But as my previous experience, the staff especially this branch will ignore the App 's order. The order was at 7.03pm and showing estimate time is 7.28.

Ok, when 7.23 I go front to counter and remind the staff of that, and saying to her please notice the App's order and show her my phone. But she show me the face kind of disregard my order, just say 'ok'.

On the desk, there're more than ten orders that ordered by Kiosk machine. And the staff just managed to do those order in priority, even those orders was much more later than me!!

Ok well, I keep standing patiently in front the counter and try not to argue, cause she looks busy. But she still see me standing there actually! And never say anything to me! Then I call her again, say I gonna having here in order to put her stress as I was long waiting!

When 7.40, I just saw her print my order out by system! Why know it's me? Because only one order by this kfc App!! And during this time, many meals already given to others, and I i noticed one of the orders is at 7.30pm!!.and I order at 7.03pm!!

And the staff still a poker face, after that one more staff come to assist her and my meal successfully given to me at 7.50!!

Hi, Aeon Kfc branch, it's generally worst service here as most people known. But today is really too long for that! Please train your staff to always look order by APP!! And do for...

The ordering machine does not have the new set meal on the menu board at the cashier.

The promotion is RM15 for two salted egg yolk burgers. The promotion is valid from May 28 to May 31. However, this store does not have this preferential set meal, and the ordering machine does not have this set meal. I asked the staff and they said it was not available. So what's the problem? The preferential package does not exist?

The first set I ordered was Signature Box – Classic, but the staff told me that this set was no longer available. In desperation, I had to go to the ordering machine again to order again, but the staff kept ignoring me when I went to the cashier to pay. I stood at the cashier for almost ten minutes before the staff came to collect the money and had a very bad attitude! And there are not many customers in this...

Worst KFC ever. Opted for pickup, and went to collect after 15mins from collection time. Went to ask the staff, got ignored the first time. Waited for awhile until I managed to catch the staff again but they clearly avoid eye contact, the staff looked at my order and walked away ( I thought to check the status but no, went to do other stuff without updating me the status ). Happened twice and both staff just walked away without updating me the status. As the app said my order was completed for almost 45mins, stood there for so long only at the end, staff say oh pick up isit and went to the side to pass me the food ( which already packed and ice in drinks all melted ). Unbelievably rude and...