McDonald's Ampang Hilir DT — Restaurant in Kuala Lumpur

Used to be my regular drive through morning for breakkie until recently met with a Cashier the person who orders for us via Drive Thru. Just a regular morning looking forward to their nice breakfast set, I am a customer who was just asking if there is teh tarik with breakfast set, she answered no then I obliged. But I saw the Mix + Match have Teh Tarik picture, so I thought maybe only reserve for Mix and match so I asked again can I order for mix & Match w TT. The cashier rudely answered in BM “Dah Kata Teh Tarik tak ada, Faham tak?” So rude and offended I drove up and called the cashier and complained right at her.

First of All ~ Your Pictures on the screen was confusing Secondly of All, customers don’t deserve this kind of service and ruining their morning. You could have just kindly explain again nicely!

McDonald should do better to train their staffs! Not because of One bad Apple ruining the service of the name. We all may have a bad day but when you are in the not in the mood please don’t vent your frustration at customers. We are just here for a nice...

I DID MY ORDER VIA APPS FOR DELIVERY, VERY BAD SERVICE, 2 TIMES CALL THEIR STAFF EASILY SAID RIDER NOT AVAILABLE ASKED ME FOR CANCELLED IT OR PICKUP (I PAID FOR YOUR SERVICE AND ALSO DELIVERY FEE, YOU ASKED ME TO PICKUP BY MYSELF, SOME PEOPLE HAVE TRANSPORTATION ISSUE THATS WHY THEY USING DELIVERY SERVICE!!) I DID MY ORDER AROUND 11pm++ usually they still have rider can do delivery and IN THE APP DIDNT MENTION DELIVERY UNAVAILABLE/RIDER NOT AVAILABLE, I WAITING MORE THAN 2 HOURS, IM STARVING HELLOOOO, PLS IMPROVED YOUR SERVICE EVEN I CAN GET REFUND BUT STILL YEAHH, DAH TAU RIDER TAK DE, RETURN LAH CALL, SENANG JE SOLUTION KAU SURUH CANCELLED OR PICKUP PASTU DAH BAYAR DELIVERY PASTU...

Left my wallet and card when I went to DT. Done that a couple of times and the cashier would just turned me down and ask me to return with money.

What happened here was mind boggling. Fatin Nadiera the cashier took her own money out and paid for me. Asked for contact details so that I can pay her back.

The way she handled the situation speaks highly of the managers and the culture at work. If I didn’t give two s… about my work place, I would never do that.

Will prolly only go to this mcd for my once a month junk food trip...