Pizza Hut — Restaurant in Kuala Lumpur

As a long-time loyal customer of Pizza Hut, I want to share a recent disappointing experience I had at your Sri Petaling branch. On August 13, 2023, I visited your restaurant for lunch with the intention of redeeming the state election promotion. However, I was faced with a malfunctioning payment system, I cannot using any other form of payment. While I understand that technical issues can arise, what truly disappointed and angered me was the apparent lack of preparedness from your operation team.

This is how things happen at that time. The cashier informed me that my e-wallet couldn't be used due to payment system problems, and they could only accept cash payments. Consequently, I had to leave and go to the nearby ATM to withdraw cash before returning to the restaurant in hopes of placing my order. sri petaling is well known for the heavy traffic and very hard to find parking Unfortunately, to my dismay, upon my return, I was informed that the system down and they were unable to process any orders. “System down, take boleh order” The waiter one sentence settle this problem. I was left feeling upset and bewildered by how this situation was handled.

As a prominent fast-food brand and one of the top brand in Malaysia, my expectations for Pizza Hut are high. However, this experience left me disappointed with the level of operation and customer service provided. I believe that as a successful brand, you should have contingency plans in place to deal with technical issues and ensure customers aren't left stranded due to technical failures. It's difficult to comprehend that a brand of your stature wasn't adequately prepared to handle such an emergency.

I've dined at your various locations multiple times and have even encountered less-than-pleasant experiences in the past. Despite this, I've continued to support Pizza Hut because I enjoy your food and believe in your potential for improvement. Nevertheless, this incident has made me question the quality of your operation and service. As a well-established chain, you should be experienced in handling technical issues and unexpected situations. There should be backup plans in place to guarantee customers receive excellent service under all circumstances.

I sincerely hope you seriously consider bolstering your operational management to better handle similar issues in the future. Your loyal customers deserve a more reliable and...

30/7/22-1815hrs. this young sissy chap, cashier cum kitchen staff's attitude is seriously impolite! when i asked about some items on the menu b4 ordering, this chap rolled his eyes and reluctantly answered me but w/o choice that he have to!!

while waiting for my takeaway, another dine-in customer approached this chap for some sauce while he was sitting there relaxing and chatting with his colleagues. he gave this customer a long stare as if he's troubling him b4 handing him the sauces. i was appalled with his work attitude!! Mind you, we are paying customer and not here to beg for food and tolerate this kinda nonsense!! This kinda attitude certainly go against the tagline of family FRIENDLY chain! Management should seriously...

This is most inefficient outlet I have experienced. I stay in Bukit Jalil and every time I place my order for deliver it is directed to this branch. All my orders takes a minimum of 1 hour and very often extends to 1.5 to 2 hours. The order are conveniently altered without any intimation. All this experience is making me consider for alternatives. I also notice a lot of terrible experiences share by other customers, this is not good for your brand. I hope people in charge will take note and take corrective...