Secret Recipe Jerantut — Restaurant in Pahang

Bad services. I was there on 5/2/19 @ 4pm to have a simple snack time with my wife. We ordered 2 glasses of LEMON TEA, cakes & lasagna. Then they gave me HONEY LEMON. I've told them that was wrong and ask them to replace it with the right one. Again...they send me an ICE LEMON TEA. The management should training them well on the menu. There is a different between LEMON TEA, HONEY LEMON & ICE LEMON TEA.

LEMON TEA should be a HOT tea with a SLICE of lemon and it comes with big glass. While HONEY LEMON is a HOT lemon with HONEY and ICE LEMON TEA of course is a Lemon Tea with Ice.

Why is it so difficult to get LEMON TEA at Secret Recipe (Jerantut & Temerloh outlets) ?

If the staff had a problem with the menu....I think u should take it out...

Sangat kecewa dengan layanan di Secret Recipe Jerantut. Staf langsung tidak senyum dan tiada usaha nak beri layanan mesra.

Paling mengecewakan, berlaku kesilapan semasa pembayaran — saya bayar untuk meja lain, walhal semasa nk byar tu sy dh ckp sy meja 9, akan tetapi tiada respon drp staf. Selepas pembayaran dibuat dan sy lihat resit yg sy byr bkn meja saya makan dan kemudian staf memulangkan duit lebihan kpd saya semula. Namun, tiada langsung kata maaf diucapkan walaupun jelas kesalahan itu datang daripada pihak mereka sendiri.

Sebagai pelanggan, saya rasa sangat tidak dihargai. Kesalahan boleh berlaku, tetapi sikap staf yang tidak memohon maaf dan tidak menunjukkan kesopanan adalah perkara yang tidak boleh diterima untuk sebuah jenama besar seperti Secret Recipe.

Saya harap pihak pengurusan mengambil serius perkara ini dan memberikan latihan khidmat pelanggan kepada staf supaya lebih peka dan...

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