Baskin-Robbins Aeon Bukit Mertajam — Restaurant in Penang

Very poor customer service from a male staff member here. I accidentally stood in the wrong place near the flavour area (which I thought was first-come, first-served so wanna to decide the flavour first). Instead of asking, the employee first asked me how many items I was buying. Only after I answered did he tell me to go to the back of the line with a "sorry".

This made the initial question feel sarcastic and pointless. His attitude was unfriendly and unprofessional. The queue system is not clear, and the staff handles it poorly. Would not recommend based on...

Second time visit this store!one of the malay staff here, I don’t know what’s her name but she wearing braces,every time she serve Chinese her attitude is so bad! (I did observe few times)The way she talk to me no manners!!!!!! yesterday was my second time to visit it just same as the first time! attitude got problems! Please drop this Malay girl! Im sure that so many customers feel the same thing!! Never never visit this BR...

Customer service not good. Ordered a cake and made payment via Grab Food. Few minutes later the store called saying that the cake out of stock and ask us to cancel. But we cant cancel so they ask us to call the grab driver instead, in the end ask to call grab customer service ourselves. We need to settle the issue on our own, with no specific guidance provided, and the whole process used up more than one hour. Really a...