Starbucks Juru Auto-City — Restaurant in Penang

Upon receiving my drink at the pick-up counter, I was prompted to scan a QR code and give feedback. I remarked that it seemed a bit premature, considering it was my first visit and I hadn’t yet taken a seat or even tasted my drink. Still, I obliged, assuming it would be in line with the standard experience I’ve had at other outlets of this brand.

Unfortunately, I was in for quite a surprise.

As I made my way to a table, I found it hadn’t been cleaned — sticky stains were clearly visible. Staff eventually came over to wipe it, but by then I had already sat down on one of the single-seater sofas, only to sink right to the bottom. That chair is in desperate need of repair. While adjusting myself, I accidentally stepped on a piece of chocolate left on the floor, making quite a mess.

I moved to another table to settle down and begin my work. The hot chocolate I had ordered was thankfully very good — no complaints there.

About an hour later, my husband joined me and placed his order. To his dismay, we witnessed the staff hesitating over whether the pre-mix was sufficient. Rather than checking a reference or recipe, they discussed it among themselves and eventually settled on their own judgment. The resulting drink was poor, and he was very disappointed.

Later, I went to use the restroom and was met with yet another unpleasant surprise. It was in a terrible state — dirty, foul-smelling, and with a bidet that couldn’t even reach properly. How a globally recognized brand charging premium prices could get so many basic things wrong in a single visit was beyond me.

I sincerely hope management will take this feedback seriously and work toward significantly improving the customer experience. For a brand of this stature, these lapses are...

Exceptional Service at Starbucks Juru Auto City

I recently visited Starbucks in Juru Auto City, and I was thoroughly impressed! The girl staff was incredibly friendly, knowledgeable, and made my experience delightful. I ordered an Americano and was pleased to see it served in my own Starbucks tumbler, which was a nice touch.

The ambiance of the store was cozy and inviting, with comfortable seating and a pleasant atmosphere. The coffee, as always, was top-notch, and the service was prompt and efficient.

Overall, Starbucks in Juru Auto City exceeded my expectations with its excellent service and quality coffee. I highly recommend it to anyone...

This is definitely a hidden gem for someone looking for a quiet and cozy place to work. The batista are friendly and they often go beyond their service. What makes me love this place is that it is located along the highway making it very accessible if you are coming from the south, looking for a place to escape the jam during the peak hour or just wanted to get some work done. There are alot of cafes around Auto City but I find this is the best one. Less crowded,...