Sushi Mentai Bukit Mertajam — Restaurant in Penang

I’m extremely disappointed with the service, and I will never come back to dine here again. Today, I went to Sushi Mentai Bukit Mertajam for dinner. Around 6:40 PM, we were seated and handed in our order. Everything seemed fine at first, and the food started arriving bit by bit. We ordered 2 sets of sushi, but 3 plates were served instead. How could such a careless mistake happen? I’m speechless. As we were finishing our meal, we realised that the rice (R5) we ordered still hadn’t arrived. I asked one of the staff members to check, but they didn’t respond. A few minutes later, I asked again, but still no response. I kept asking different staff members, but no one seemed to care, let alone offer an explanation. By the time it was already past 7:40 PM, more than an hour since we arrived, I was frustrated. Normally, this dish only takes about 10 minutes. Finally, a Chinese male staff member came over. I explained the situation to him, and he went to check, only to claim that we didn’t order the dish.

At this point, I was really upset. I showed him the order sheet, and there it was, R5, clearly written but crossed out, even though the dish had never arrived at all. It’s shocking that after asking so many staff members earlier, no one bothered to check properly. No one even smiled, apologised, or showed any basic courtesy. Even the manager in charge didn’t apologise and had a sour expression.

I left feeling extremely disappointed and angry. I’ve always enjoyed Sushi Mentai, but this experience has completely ruined it for me. How can a restaurant treat its customers like this? It’s simply unacceptable. I hope the management takes this feedback seriously and improves their service to ensure this doesn’t happen again to...

Used to be a loyal customer at this bm branch sushi mentai. Terrible experience I had today with one of the female waitress who attend us. We waited for seat, she arranged us to the middle area without specify which table. We waited for waiter to clean the table. After like 5 mins, there is another group of customer coming in. The female waitress arranged them to middle area as well. While we were waiting for the table to be cleaned, she asked us to wait for another table which is same size. (plenty of other bigger / unoccupied table in the restaurant). The reason given by her is we're only 2 persons, but the other customer is 3 persons. We have waited to be seated, not like we are jump queueing. The way your waitress prioritise 3 person instead of 2 person is even ridiculous. This is totally unacceptable and ridiculous to me. I left the restaurant immediately. I hope the management take this matter seriously.

By the way, I just realised there is a review 2 week ago specifically mentioned a female waitress is unfriendly as well, not too sure if it's...

the food r OK but they are short handed ATM, don't reco picking them as 1st choice if u r very hungry & couldn't wait for ur food for take away (dine in shouldn't b much of a prob, they seem to prioritize dine in 1st).

Was there grabbing for Tako Yaki n a few sushi just now for a quick bite but felt weird that they hadn't call me after 1/2 an hour waiting time

walked in to realize they kinda forgot about my order even tho it was ready for sometime and told me it just got ready (well technically u know they've forgot cuz the food was right on the table n the temperature of the interior of my car that I've been sitting for 1/2 an hour is hotter than the Tako Yaki that...