五福小碗菜 — Restaurant in Penang

This restaurant offers a variety of small plates, allowing you to select dishes priced between RM2 and RM28. There are many choices, and the portions are affordable. However, I found that the dishes were cold, even though they were placed under a steam machine. While the taste of the food was decent, the overall experience was marred by poor service.

As first-time visitors, we were not informed about how to choose dishes or the available meal packages, including any free soup or additional offerings. It was only after selecting our dishes that we learned about the meal packages. The cashier also seemed unhappy during our payment process, which was quite off-putting. Furthermore, we only discovered the availability of free desserts when we were leaving the restaurant.

Overall, it was a disappointing experience, primarily due to the lack of clear communication and the cold dishes. Improving the service, especially in guiding new customers and maintaining a welcoming attitude, could significantly enhance the...

So far OK after few visits. But I couldn't give a better rate because services are inconsistent. Eg. Recently we ordered a fruit juice whereby the juice was over sweet and we requested for a little bit ice cubes adds on for the glass of juice (knowing that adds on water will not be nicer anymore for juice). The waitress ended up gave us the big bowl of ice cubes but we don't need so much and she refused to change. We wasted the whole bowl of ice cubes with additional charges of 70¢ if I remember correctly. Anyway, doesn't matter of the money but services offered to customers. It made us think the restaurant wants to earn 70¢ & loose a customer. Quantity of food also inconsistent such as giving us a big fish and small potion vegetables. Well, obviously you will know which food is expensive and they give you more potion. When received bill, you will easily noticed the item of fish with remark of the ordered staff's name. We believed there is...

On second day of Chinese New Year we were there for lunch. Many restaurants were still closed. Our family brought some of our relatives from Ipoh to eat there. Very sad to say it was one of the worst lunch we ever had. On top of the poor quality food the price was exorbitant and very clearly a ripoff. Lunch for 10 pax was charge at a price of RM388. The menu included a fish, chicken, stewed pork leg, mantis shrimps, tofu and veggie. Fish was way over cooked and hard as rock. Chicken was exactly 10 pcs and mostly bones, mantis shrimps small and full of flour, simple Japanese tofu and salty veggie. The above cost us RM388!!!! Honestly I don’t mind paying a bit more for the festive season. But the above is clearly a ripoff and I felt so ashamed having lunch with my relatives. Not honest restaurant operator. Totally...