Subway @ Petronas NKVE — Restaurant in Petaling Jaya

I am writing this complaint because I am extremely disappointed and dissatisfied with the service I received at your restaurant. Your cashier (female staff) did not greet us at all. Instead, we were asked “Ordering?” in a tone that clearly showed she was not interested in serving us. It felt like we were a burden to her.

We haven’t visited your restaurant in a long time and were unfamiliar with the menu, yet when we asked questions, she responded with a raised voice and a rude attitude. She asked, “What menu do you want?” in an annoyed, almost angry tone. To make things worse, she was slamming bread, tossing sauces, and throwing food into containers without care. There was absolutely no smile, no warmth, and no professionalism in her service. Frankly, her behaviour was disrespectful and unacceptable. As paying customers, we expect to be treated with basic courtesy. If your staff cannot even manage that, perhaps they shouldn’t be dealing with customers at all. This experience has truly left a bad impression. I sincerely hope this is taken seriously, because if this is how customers are treated, I see no reason to return or recommend your restaurant to anyone else. I hope to hear back from your management with a proper explanation and...

Sandwich was made by a very good and hardworking employee who makes the best sandwich- Mr Syed. Can see he is doing his best! Youve made my day 😄

Cleanliness- 5 stars

The bad : There were 3 people working this morning, only 2 were working hard, another employee named R__n was acting high and mighty manning the counter. He starting giving instructions to the sandwich maker, Syed in malay and sort of scolding him in front of us. He was surprised that we understood as we defended the other guy in malay. ( bad rep, shud really reconsider if this R guy represents subway, and it’s in the morning! Chill out dude, dont spill ur toxicity in the restaurant!)

Ive been to other subways in and out of the country, all the sandwich makers will try to squeeze as much whatever you want to your sandwich ( which is what syed did 👍👍) but perhaps R has a different idea what subway...

The moment I entered the outlet, the staff at the counter rudely said: “No bread, only wrap!” without any proper explanation.

Another customer in front of me pointed out that there were plenty of loaves in stock. The staff (a lady in hijab, wearing specs) simply replied: “That’s for tomorrow, not now. Now only wrap. So you want or not?”

What makes it worse, the display clearly showed no bread at all, but in reality the bread was kept hidden inside. This feels misleading and dishonest to customers.

On top of that, for the past month there has been no egg stock at all, and the service has consistently been unpleasant. Despite repeated complaints, this outlet is still being allowed to operate with such poor standards.

This is not just disappointing… it’s an utter shame for Subway’s...