Burger King Sri Gombak — Restaurant in Selayang Municipal Council

Burger King, can't go wrong with their burgers. It's delicious and has it's own unique taste compared to McDonald's. Love their Whoppers and Jr Whoopers. Onion rings and nuggets are also a good choice for sides. For pescatarians (those who are vegetarians who can eat fish), they've got the Fish'N Chip and now the new Double Hokkaido Salmon Mentaiko. Don't know how that taste like but it looks delicious :). There's even choice of salad as sides here. There are tables that host up to 4 people, high chair sittings and stall styles by the left of the counter. Secluded and gives you a sense of privacy. The ambient is nice, has a very open feel. I wish the order takers are friendly, but a smile or two won't harm anyone. You could smile with your eyes. They accept cash or debit/credit. Parking is crowded at this area, so may want to park further and talk a walk...

Food quality is OK and quite delicious, my 4y/o son love the chicken nugget, not bad for their fried chicken. Ambience and seating is fine, sufficient tables, half are cushion seating, including at the back, some are high chairs. Facilities available such as sauce station, handwash sink, washroom. Parking is OK if you come after working hours -most of the premises have closed at night, as the outlet is located at shoplots areas with others shops and premises (pharmacies, workshops, restaurants, etc).

Unfortunately, service is very slow, due to new outlet and new staff on training (perhaps), and for a fast food restaurants, the waiting time is quite bad, plus, there is no number counter in this outlet (attention to BK Management), so the staff have to call customer based on their order (example: "two set A add...

I visited Burger King Sri Gombak recently, and while the restaurant atmosphere and food were good, the staff's poor service left a bad impression. The employees seemed poorly trained and not welcoming at all. Customer service plays a huge role in any business, and without improvement, I fear this outlet might lose customers soon.

I genuinely hope the owner reads all the negative reviews and takes action to improve the service before it's too late. Please save your business while you still can!

[Updated: Aug 30 2025}

Visited Burger King again today and I’m happy to see some good improvements. They’ve hired more staff, and the place feels a lot more organised compared to my last visit. Customer service has definitely gotten better, and I hope they continue improving even more...