Very bad experience. It's has been a long time did not go to McDonalds since their quality dropped even before MCO. But sometimes I do craving for their Mc muffin breakfast. Just like today. Unfortunately, this branch don't serve breakfast as this open 11am. So I wait till about lunch time.l had order Mcdeluxe chicken set. I was happy to get my food when the service crew send to me. I'm very hungry. I was shocked.
Compliment to the service crew-Ahmad Hafiz. He is a very polite, friendly,...
Read moreI’ve had good experiences at McFlurry kiosks before, but at the one kiosk on Level G at Selayang Mall was disappointing, mainly due to a rude staff member (Chinese guy). I guess he is mostly there.
For RM 6.40, I received less than half a cup of ice cream, which has never happened at other branches. At the other places, I’ve always received a full serving or, at the very least, a portion close to it. If I wanted such a small serving, I could have opted for a sundae cone for just RM 3. When I asked about the small serving, the staff member just slid the cup toward me without offering any explanation. I also inquired why the McFlurry was only topped with Oreo crumble instead of mixed in, but again, I was met with rudeness and no answer.
This isn’t the first time I’ve had issues with this particular staff member, and it’s frustrating because other staff members are usually much more courteous. I’ve had good experiences with other staff at the kiosk, this particular individual’s attitude seems to remain consistently poor. To improve, I suggest better customer service training, ensuring consistency in portion sizes and transparency about any operational changes to the menu or machine...
Read moreFats cook for dine in and pack up. The only thing that I don't like is that the order machine. I did not know how to use first of all and none of the workers were passing or having a time to spare to teach. I had to do myself.. or else when will I learn? Last week, I saw an elderly woman that doesn't know how the machine works, so she just stood there, after she stood there for almost half an hour, then a female worker came and ask the whole line whether we have ordered or not .. My conclusion is that they knew we don't know that well the machine works, and all they do is that they'll ask us to do themselves.. my concern is that there'll be many people like the elderly woman and a little percentage like me will learn themselves. So please put a tutorial on the machine so everyone knows how to use it or ask a worker to help by standing beside the machine (I know that'll be suffering, so choose option 1).....
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