McDonald's Selayang Mall — Restaurant in Selayang Municipal Council

Very bad experience. It's has been a long time did not go to McDonalds since their quality dropped even before MCO. But sometimes I do craving for their Mc muffin breakfast. Just like today. Unfortunately, this branch don't serve breakfast as this open 11am. So I wait till about lunch time.l had order Mcdeluxe chicken set. I was happy to get my food when the service crew send to me. I'm very hungry. I was shocked.

1. French fries size became slimmer.I think they get diet programmed over many years.I used to love the French fries very much.
2. The pattie also very small..really really unexpected. I thought they wrongly gave Mc chicken burger to me but its not. It's correct.
3. the vegetables & mayonnaise only on top of the pattie. bottom don't have. I ask the service crew.He said it should have, so he send my burger back to kitchen. After came back from kitchen, another surprise to me. OH... My God!! They stuffed the vegetables on my burger like nobody business.(another word to said- they are not happy about my feed back). Been told it was the Manager Kak Maya who stuffed the vegetables. All my appetite gone after I saw my burger. I just wondering, is it I'm too long did not drop in McDonalds so they had change a lot of their SOP, their product, their ingredients. May be someone can tell me...

Compliment to the service crew-Ahmad Hafiz. He is a very polite, friendly,...

I’ve had good experiences at McFlurry kiosks before, but at the one kiosk on Level G at Selayang Mall was disappointing, mainly due to a rude staff member (Chinese guy). I guess he is mostly there.

For RM 6.40, I received less than half a cup of ice cream, which has never happened at other branches. At the other places, I’ve always received a full serving or, at the very least, a portion close to it. If I wanted such a small serving, I could have opted for a sundae cone for just RM 3. When I asked about the small serving, the staff member just slid the cup toward me without offering any explanation. I also inquired why the McFlurry was only topped with Oreo crumble instead of mixed in, but again, I was met with rudeness and no answer.

This isn’t the first time I’ve had issues with this particular staff member, and it’s frustrating because other staff members are usually much more courteous. I’ve had good experiences with other staff at the kiosk, this particular individual’s attitude seems to remain consistently poor. To improve, I suggest better customer service training, ensuring consistency in portion sizes and transparency about any operational changes to the menu or machine...

Fats cook for dine in and pack up. The only thing that I don't like is that the order machine. I did not know how to use first of all and none of the workers were passing or having a time to spare to teach. I had to do myself.. or else when will I learn? Last week, I saw an elderly woman that doesn't know how the machine works, so she just stood there, after she stood there for almost half an hour, then a female worker came and ask the whole line whether we have ordered or not .. My conclusion is that they knew we don't know that well the machine works, and all they do is that they'll ask us to do themselves.. my concern is that there'll be many people like the elderly woman and a little percentage like me will learn themselves. So please put a tutorial on the machine so everyone knows how to use it or ask a worker to help by standing beside the machine (I know that'll be suffering, so choose option 1).....