ZUS Coffee - Setia Tropika, Johor Bahru — Restaurant in Setia Tropika

Went to get a Matcha Strawberry Latte and paid extra to add Velvet Creme. When the drink was ready for pickup, I noticed there was no Velvet Creme on top — even though I paid for it!

I asked the barista about it, and instead of apologizing, he just took the drink and added the Velvet Creme without a word. No apology, no acknowledgment of the mistake. Come on, if you make a mistake, at least check the order properly and say sorry.

Customers are paying extra for those add-ons — it’s not free. They even put a label on the drink but clearly didn’t check it properly. And this wasn’t even during peak hours!

So just a heads-up to everyone: please double-check your drink before leaving the shop. Don’t assume they...

Previously, I encountered an issue with my purchase and voiced my dissatisfaction regarding the matter. The manager of the Setia Tropika outlet, Ms. Ain, personally reached out to me via WhatsApp and resolved the issue in a highly professional and satisfactory manner. I truly appreciate the way she handled the situation with such grace and efficiency. Additionally, I would like to commend Mr. Azim, a staff member, for his courteous and patient approach in attending to customers. Their exemplary service truly reflects a high standard of...

My first visit to Zus Coffee Setia Tropika was during the MCO when I needed a change of atmosphere—to relax my mind and get some work done. Since then, this has become my go-to spot whenever I need a cozy and inviting workspace.

The coffee options are always a delight—I think I've tried almost all of them by now, and I love every one! The food is just as great, and my favorite has to be the Chicken Lasagna. Highly...