Kenny Hills Bakers @ Elmina Lakeside Mall — Restaurant in Shah Alam

Reason to give 2 stars rating because my overall experience here in terms of services is not consistent at all.

I came to KHB twice for this outlet. Once during the noon time and once during the night time.

Noon time I was served by a bald head manager who’s good. Night time is totally different experience. I came back because the food is good. Second experience-disaster.

Greet & Meet. Around 17:45 starting with the queue. A sign saying “please wait to be seated “. No one at the counter. Waited around 5 minutes someone came.

Seating. When we are seated at the table, it wasn’t properly clean and there are flies. Yes… flies.

Environment & ambience. At night the centralize aircond not operating, everything rely on portable aircond. Around 19:00 place turn dark, can’t really see my food anymore.

Service. When all the other dishes was served. My meal was the last to arrived. Waited 30 minutes, called the night shift manager ask for my “pan seared seabass”. Manager said “sorry I think there is a mistake here, the seabass not supposed to be able to order via the app, this menu should be for TRX branch as we don’t serve it here.”

I was in shock… I even demonstrated I am able to order the seabass from the app and told him that before we sit down should tell us what dishes you runout and not available to order. The manager says: “I’m sorry this menu is not available here, idk why the app allow you to order this dish”.

Here comes the drama a waiter standing behind the manager and said, the seabass is here. He stood there and stunted. Myself as a customer was like…”is this a joke?” You telling me this is not available here and your seabass suddenly arrive.

This shows how undertrained your staff is and how competent is your manager.

Food. Pan seared seabass become pan fried seabass. Pizza feels like factory made. Classic steak, carbonara & aglio olio are good.

Language. Served by your waitress I ask in English replied in Malay. Fine. Second time another waiter, I speak in Malay replied me in English. Your staff is not well trained and inconsistent. You can learn from your nearby tenant “Dolly Dim Sum” who have better customer service than you are.

Overall experience, I am not coming back until your restaurant are fully operational and your staffs are...

My friends and I decided to visit Kenny Hills Bakers at Elmina Lakeside for breakfast as we had just arrived in KL from JB. We had heard so much about this place and were excited to try it out.

First and foremost, I’d like to commend Mithran, a waiter who truly stood out. He was incredibly accommodating and provided us with excellent service—definitely the highlight of our visit.

Unfortunately, the rest of the experience was far from pleasant. From the moment we arrived, we were met with a long, barely moving queue. To our dismay, we noticed that many tables inside were empty, yet the service was painfully slow.

After finally finding our own table, we ordered five American Big Breakfasts, one nasi lemak, and six beverages. When the food arrived, it looked promising, but that’s where the positives ended.

The American Big Breakfast was a disaster: The bread was rock hard & taste bad The baked beans tasted like they were spiced with Indian curry (a far cry from the usual American style). The poached eggs were poorly prepared. The duck & chicken was bland and lacked flavor.

Every dish failed to meet expectations, and for a total bill of RM350.00, we expected much better. While the pricing is reasonable for high-quality food, the below average taste and experience made it feel like a waste.

In conclusion, I wouldn’t recommend Kenny Hills Bakers at Elmina Lakeside at this point. The quality of both the food and the service needs significant improvement. It’s disappointing to see such potential result in mediocre offerings. I really hope the management takes these concerns seriously and works towards improving the...

First of all I like kenny hill foods and desserts , but i was very very ( disappointed ) this time about the service in this outlet , it was terrible service , i went there twodays before , i was looking a table sits at out door and there was many people are sitting out there and it was alot of empty tables out there still , but seems like they not really want us to sitting out there , but i can understand because that night have abit veryyyy small rain , maybe they dont want us to get wet , but is still have alotttt space that is totally can coverd and will never get wet , that's why i was curious , but about this actually is totally fine , not a big deal , the very biggg problem is the service was terrible bad , when the waiter serve us the dessert time , he just put at a side and is consider back of my gf and leave without cutlery 🍴 and without saying anything , just because i was talking with my gf that's why i saw it , or else i think we donno the dessert was already serve , and when i pay my bill at the counter time , i pay with cash and the cashier don't have enough change for me , so the cashier was going in to get small change for me , but without telling me anything again and just let me and my gf standing Infront of the counter there about 2-3 minutes , make me feel like i am a stupid , it is very very very terrible , seriously , about the food , dessert , coffee , environment is very good and i like it , i was dine in to desa park outlet and trx outlet few time , and it is okay , no problem , but this is the first time i dine in this outlet and is very terrible service , i hope that can improve this...