McDonald's • SS15 Subang Jaya — Restaurant in Subang Jaya

I am writing to express my dissatisfaction with the service I received at your Subang SS15 outlet on 29th April 2025, at approximately 1:00 PM.

During my visit, I encountered an Indian female staff member, who appeared to be a manager, wearing a black shirt. Her behavior was notably rude and dismissive. Rather than offering assistance in a professional manner, she responded to me with a harsh tone and an unfriendly attitude that made the entire interaction uncomfortable and unpleasant.

As a loyal McDonald’s customer, I have always associated your brand with courteous and efficient service. However, this experience has left me quite disappointed. I believe all customers deserve to be treated with respect and basic courtesy, especially from someone in a leadership or supervisory role.

I kindly request that this incident be looked into, and appropriate measures be taken to ensure such behavior is not repeated. I would also appreciate a follow-up once this matter has been reviewed.

Thank you for your time...

It happened at Mcdi SS15 Subang Jaya. The staff forgot about my order despite I ordered through the terminal, even with a table number 117. Can you imagine such thing happened in a computerised system like Mcdi. After waited for 15 minutes, I went to ask for my order and a lady manager said to me that the computer system down. Then she asked for my receipt and given her my receipt. Waited for 10 minutes, then a male manager came out to ask me what is my order number and which terminal that I used to key in my order. Then he reprinted my receipt again. If he can reprint my order, I think the computer is NOT down. That means the receipt that I initially given to the lady manager is lost. What a stupid process and service. The service altitude of the lady manager (who service the table as she said ) is the worst that I ever encountered in all Mcdi outlets. And always give excuse each time I enquired.

The customer experience is turning bad when...

Was here until almost midnight where I’ve had nothing more than nasi lemak ayam goreng McD and a 4-pcs McNuggets for supper~

Still packed with people at such hour I’d say, but it is a Friday night at the time so I’m not sure if I should even be surprised at all. Still, the services are still cool as ever, though there is a server that was looking for the customer that ordered the tray of foods that he’s carrying— not sure what happened but he seemed a little frantic like he couldn’t find the customer for his life depends on it.

Not gonna judge, I, too, used to be that clumsy at times so I offered him my order number for him to reassure that I am not the one he’s looking for.

Who’d knew that 5 minutes later, he’d come with what I’ve ordered 😂 Still, food is still good as it always is and that kinda made the night for me before...