I am writing to express my disappointment regarding my recent visit to your establishment with a party of eight. I had eagerly anticipated dining at your restaurant due to its excellent reviews and renowned menu. However, my experience was marred by a lack of service that was unexpected for a place of your reputation.
Upon our arrival, we noted that three additional parties, each ranging from three to five guests, were seated after us. After our orders for food and drinks were taken, we received our drinks in a timely manner (approximately four minutes later). However, I observed that the other parties who arrived between ten to thirty minutes after us started receiving their food promptly. Unfortunately, we, as a party of eight, faced significant delays. It took four additional requests for service and a full hour after placing our order to finally receive our meals.
Dining out is not just about the quality and taste of the food; it is also fundamentally about the service. Regrettably, this aspect was sorely lacking during our visit. Our group remained respectful and courteous towards the staff, even complimenting them on the impressive menu and accommodations. However, I was disappointed by what seemed to be a lack of effort from the management and head waiter in expediting our request, particularly after the thirty-minute mark.
Despite these service issues, I must commend the food and drinks, which were indeed exceptional and met my expectations. I hope you will take this feedback into consideration, as I believe it is essential for maintaining the high standards your establishment...
Read moreGreat food, good prices, clean environment. Service not so good. We waited a long time for our waitresse to take our order. Waited a long time for our food to arrive. Not our waitresses's fault though. She was the only one working out of 3 people in the dining area. She was running from table to table. She was earning her money that day while the other 2 just sat and talked all the while we were there. This guy with a beard wearing a red restaurant shirt and a young girl with no uniform were just sitting talking while the other older waitress did all the work. Ridicoulous!!! . I saw our food waiting at the window as the cook rang the pickup bell. The young girl got up and told the older waitress ,who by the way was busy at the time, that there was food ready for pickup. Was it too much work for her to deliver our food herself??? If you wanna talk go hide in the back. We were not the only ones to witness this, I overheard other patrons complaining about this issue. I guess there is no...
Read moreThis restaurant is not right off the main roads, but definitely worth the drive over a block to get to. It has a modern-Mexican architecture that looks very upscale. Entering we were given a very welcome greeting and seated by the window. All good so far! I had the Poblano omelet and my Michael had the Carne asada omelet. Look at the pictures...they both tasted as good as they looked! The Poblano had chilis (not spicy) and corn, with a delicious sauce. The Carne asada was also perfect. They both came with homemade tortillas, potatoes and beans. Everything was the perfect portion, beautifully plated, and obviously chef created! I never turn down an upscale offering, so when desert was recommended, I had to say yes. It was a Kahlua muffin with ice-cream. Drizzled with cherry and caramelized. Think it was good? Yes, perfectly baked warm muffin and melting ice cream. This restaurant was a great modern Mexucan take for breakfast that will leave...
Read more