Las Brasas — Restaurant in Chihuahua

To their credit, they did not charge us. The place has so much potential but the kitchen staff and I assume management are lacking in their desire to deliver a great experience. My wife had visited a year prior and had fond memories and wanted to come back. The place was near empty on a Friday and the wait to order was longer than expected. Every menu given to us was so tattered that you couldn’t even see the beginning of the word on the left side of the menu. Our table top was broken and on multiple occasions we asked for an item on the menu and were told they didn’t have it. Then we asked what they did have and recommend. We put in our order and 30 minutes later got our drinks. The another thirty minutes later we got two plates of the 8 our group ordered. The dish was completely burned and we asked if that was Normal he said no then told someone in our group that they couldn’t make her dish because the meat was still frozen. Not even making this up! They said they would make the food again and promised right away. As the waiter was saying this a cockroach walked across the table. That was the breaking point we all got up and left. The waiter looked very distraught and honestly he was very nice when he was around. How this place has more than 2 stars is...

Food was excellent but the wait staff is horrible. Our waiter rushed us to get our drink order and our food. He never came back to see if we needed refills until our food arrived 40 mins later. My daughters food didn’t have everything that she had ordered. I asked him 3 times for the rest of her meal. We finished eating and he never brought it back. I had to ask a different waiter for a straw and that guy mumbled something back and never gave me a straw. I complained to him about his service and my daughters food not being brought and he just looked at me like he didn’t know what to say. The cooks were fantastic and apologized for the service. They even said the waiters just stand around then expect to get a tip and that’s it. Our waiter had to pay for half of my daughters plate. I hope service improves because their food...

Lamentablemente llegué a este lugar sin ver las estrellas primero. Aquí mis razones:

1. Debo admitir que la comida y las aguas no me parecieron mal. (Aunque varios Local Guides hayan calificado lo contrario) para mí no fue una mala experiencia la comida.
2. El lugar no se ve nada limpio. Tal vez no ayuda mucho el material del que esté hecho, pero considero que las mesas de madera son más complicadas de limpiarse después que se derrama algo sobre ellas.
3. El servicio (para mí) fue pésimo. Primero que nada no sabía quién era mesero y quien no puesto que no hay cómo identificarlos. Después la chica que nos atendió, nos atendió porque duré 10 minutos sentado sin que nadie nos atendiera. Después que nos llevó los menús, tardó mucho para tomar la orden, llegó con la orden y no la vimos más. Las servilletas las fui robando de las mesas de enseguida, aunque tampoco había tantas.
4. Mientras comía, me di cuenta que abajo de mi mesa había gatos!! Si, gatos!! No sé si son mascotas del dueño, si se metieron o no, pero vi varias veces pasar a los meseros cerca de ellos sin hacerles nada para que se fueran. No soy un anti-animales, pero vaya, qué higiene puede haber en un lugar dónde tienen gatos de mascotas. Aunque bueno, ellos se encargan de matar los ratones que se metan.

Sólo me queda decir, tal vez si el dueño le interesa mejorar su negocio, le sugiero tener mejor servicio, si los meseros no saben o pueden atender todos los clientes, entonces contratar más, y enfatizar en...