Tacotote — Restaurant in Chihuahua

This place is located inside Las Misiones Plaza in the food court area in Ciudad Juárez, México 🇲🇽. It was HIGHLY recommended by people who live in that area. They hyped it up so much we expected the experience to be amazing. And it absolutely was NOT. First off, the service was HORRIBLE. The lady there had zero emotions and didn’t even bother to greet the customers. Secondly, when asked what would she recommend is something good to try off the menu (because assuming she works there, might know what sells the most?) she had this stunned look on her face as if we had just asked her the most disgusting question in the world. Why work in that environment when customer (besides the food quality) should be second to best, in my most humble opinion. The carne asada stuffed baked potato 🥔 we ordered (shown in picture), was decent. Very buttery and smooth. But the carne asada itself was very bland, almost tasted as if it was boiled and not grilled/asada. The tacos were definitely a big NO 👎 for us. The salsas were flavorless and watery(we were pouring “salsa” flavored water onto our tacos 😫). Point is, we will not be returning to that taco joint. And we do NOT recommend unless they upgrade their cooks and customer service...

Food is good but customer service is terrible! I ordered 2 quesadillas and my husband ordered a taco, one of my quesadillas didn’t have cheese so i went and tried to get them to put cheese on it. The manager and employees pretty much stated I was lying and said the taco my husband ate was the one with the cheese on it and that the tags were just on there incorrectly! All they had to do from the beginning was add the cheese to my quesadillas instead of giving me the run around and making it such a horrible experience! Again the food is good but the customer service is beyond terrible!! Something I’m not use to bc the customer should always or almost always be right especially if the proof is...

First time here and we really enjoyed the food. The cook recomended 2 salsas and they were spicy the way I like them. They had a variety of salsas to chose from. Also had the charro Beans those were good, and my husband order a potatoe and it was ok for my tastes . We enjoyed the food and we will be returning again while we...