BELUGA GDL — Restaurant in Jalisco

A very enjoyable meal that was totally ruined by the manager.

We came as a group of 7 adults and one child. The food was very good and the service of our waiter ‘Ivan’ was exceptional throughout.

We were really enjoying our Father’s day celebration until we saw that we’d been charged more than 400 pesos for 2 tiny bowls of pasta with butter. We ordered the pasta for our daughter and there was no mention that these would be charged the same as an adult seafood pasta. The portion was so small that we ordered a second.

The manager Jairo as per his badge or Manuel as he told me, handled the situation terribly. He said that the waiter should have told us that we would be charged for a sea food pasta and that they would bring us the protein (after we’d finished the meal, deserts and coffees). He said that if this wasn’t acceptable then he would charge the waiter for the mistake!

Until we dealt with this awful manager we would have returned to this restaurant but this left us feeling very disappointed and uncomfortable and shows how little respect that the manger has for the staff (who are the stars of this restaurant) and the customers.

This could have been easily solved by someone with a little bit of common sense. For context the bill was 7,500.

We are a family who enjoy eating out and have never experienced so bad customer service in a restaurant here, especially that...

THIS IS FOR THE ALL THE TOURISTS- STAY AWAY FROM THIS PLACE- DO NOT ORDER ANYTHING WITHOUT SEEN PRICES. In our family trip (7 people) we visited this place, staff was aware that we were tourists and this was our first visit; they offered us dishes that were not in the menu and WE WERE NOT INFORMED OF PRICES. After we placed the order they started making us feel special and they started bringing us extra tequila shots for our drinks. We ordered a total of 13 drinks, 1 tail lobster, 1 tuna sashimi, 4 tiger shrimps and 2kg Tomahawk. When we received the check total was $18,800 pesos, ($1,060 dollars) Gratuities were not included and they forced us to pay the 15% ($165 dollars gratuity). The total amount that we spent was $1225 dollars for 7 people. They charged us $9000 pesos ($520 dollars) for the tomahawk. I really suggested to all the tourists to learn from our experience and check prices before place the order, I believe that we could easily get the same quality of food and service for half of...

Español sigue ABAJO: Yesterday I was having dinner at the Beluga restaurant, with a foreign friend since I wanted to show off the place and its gastronomy, but we were sadly disappointed, I commented that when ordering a drink with mezcal, they offered us a drink prepared with mezcal, the which I already knew and also knew its price, everything was going well.

The person with the cart in charge of mixing drinks approaches, he offers us a double mezcal saying that he recommended it but he never showed a price menu list and he did not inform us what the price was, we took 5 of those mezcals that he offered us and when we wanted to order our food told us that there was nothing available of the dishes we had hoped to order as per recommendations of local Mexican friends and he suggested other dishes were expensive but we did not know their price nor saw any menu for those suggested dishes.

When asking for the account ooohhh surprise surprise! A bill of $ 11,619 MX - we really felt cheated and conned by the staff of that restaurant, Mrs. HORTENCIA MEZA as an extraordinary restaurant owner, we ask you not to have that type of people working in those places which give a terrible image of scammers as a restaurant and as abuse of foreigners.

The names of the waiter and the manager who did not solve anything was waiter ANGELO RODRIGEZ and the Manager ROGELIO SAINZ. The cost of each mezcal was $ 1,500 MX IN TOTAL IN THOSE 5 MEZCALES they were $ 7,500 if we felt cheated by the staff of the Beluga restaurant. Restaurant Sonora Grill , the most expensive mescal is $600 MX.

ESPANOL: El dia de ayer estuve cenando en el restaurante Beluga, con un amigo extranjero ya que quería presumir del lugar y su gastronomía, pero triste desilusión nos llevamos, les comento que al pedir una bebida con mezcal, nos ofrecieron una bebida prepara con mezcal, la cual yo ya conocía y también conocía su precio, todo iba bien.

Se acerca la persona en con el carrito encargado de la mitología, nos ofrece un mezcal doble diciendo que nos lo recomendaba pero nunca mostró carta de precio y tampoco nos informo cual era el precio, tomamos 5 de esos mezcales que nos ofreció y cando quisimos ordenar nuestra comida nos comento qué no habían nada de los platillos que pedimos y el nos sugirió otros platillos eran caros pero nosotros no sabíamos.

Al pedir la cuenta ooohhh sorpresa una cuenta de $11,619 MX realmente nos sentimos estafados por el personal de ese restaurante, señora HORTENCIA MEZA como dueña de restaurantes extraordinario, le pedimos no permita tener ese tipo de personas trabajando en esos lugares lo cual dan una terrible imagen de estafadores como restaurante y como abuso a extranjeros.

Los nombres del mesero y el gerente que no soluciono nada mesero ANGELO RODRIGEZ y el Gerente ROGELIO SAINZ. El costo de cada mezcal fue de $1,500 MX EN TOTAL EN ESOS 5 MEZCALES fueron $7,500 si estafados nos sentimos por el personal del restaurante Beluga. El restaurante Sonora Grill , el precio por mescal mas caro...