Subway Francisco de Montejo — Restaurant in Mérida

First of all, let me say, that I'm a loyal customer of Subway since 2005 when I moved to USA from Ukraine. Since then, I would not be even able to tell you how many footlongs of sandwiches I ate and in 90% of my visits I have chosen Tuna Sandwitch. So today I went to close by Subway restaurant to get a tuna sandwich for me and my mom(before going I have convinced my mom to eat tuna sandwich). When I arrive to the restaurant, I have been meet by a person who knows nothing about preparing Sandwich or listening to what client is requesting. I have asked for 2 foot long tuna sandwiches with regular bread. He took only 1 foot long sandwich and cut it in 2 peaces. I have repeated again, that I want 2 foot long sandwiches(here in mexico they are called 30cm, so I repeated again, 2 of 30cm sandwiches). He just continued preparing a sandwich. When he took out the container of tuna, he reached for a measuring spoon with what is used in Subway. Spoon was under the table, and not clean, having an old tuna paste still on it. When he finished a first sandwich, I repeated again, that I needed 2 of them. He then cut the bread, and when he reached for the tuna paste, he said that they don't have enough to make a second one. Thia situation have happened before, and always in this case subway person took out a new bag from the fridge and mixed it in front of me with mayo and served me my ordered sandwich. That simple. When I asked a person if they can prepare a new portion, he called Cresian(person who knew a little more about it) and he said they don't have any more tuna. Then I asked, how is he planning to sell tuna sandwiches tomorrow, he didn't responded anything. So, this is the problem, that I think should be solved, if you are interested in keeping regular loyal customers coming back to your franchiese restaurants. I ended up buying Italian BMT, and disappointing my mom for not being able to order a second one for her. Well, I have shared my half with her and ended up eating BMT which is not my preference. It is important to have all your clients satisfied on Mexican market, because majority of people are eating tacos or their own "tortas" which are way cheaper. Please take a look at the inventory problem of this restaurant as well as qualification of people...

Pésimo servicio, siempre vengo a comprar pero hoy si me decepcionó, hace una semana vine a comprar y me entregaron mi pedido como ellos quisieron ya qué lo qué no le pusieron nada de lo que pedí y me los dieron todo frio sin embargo decidí darle otra oportunidad, pero el trato del personal es horrible, te ignoran ya sea por llamada o si te ven hacen como que no te vieron, esperé 25 minutos a que me atendieran, sólo se paseaban y me veían y no me atendían, marcaba y lo mismo no me atendían deberían contratar a personas que tengan ganas de trabajar y no a personas qué se vean sin ganas de trabajar y mal atendiendo a los clientes ya qué lo qué ocasionarán es que pierdan sus clientes y ninguno de los 2 que están trabajando tienen cofia y cubrebocas ya qué si están tratando con alimentos...

Fui el día jueves 7 de agosto 2025 y me atendió Rodrigo, muy amable el amigo y todo estuvo bien, me preguntó que tipo de pan quería, que tipo de queso y que vegetales, pedí un teriyaki y compré junto a el sandwich un te de durazno lo cual todo me costó 187. Hoy fuí y me atendió el encargado, no me preguntó ni que tipo de pan quería y me dió directamente queso americano, le pregunté si se podía poner queso manchego ( que es el que me gusta y el que pedí el jueves ) y me dijo que no se podía cambiar, me preguntó si me lo habían cambiado antes dije que sí pero no me acordaba del nombre de Rodrigo total, pedí exactamente lo mismo que el jueves y me cobraron 202, no sé si el queso americano cuesta más o algo pero...