Subway — Restaurant in Mexico City

Today Wednesday, April 10, 2024 around 3:30 pm my family and I had to use the restroom and stopped at this Subway. We asked the male worker and asked if we could use the restroom, his response was we must purchase. With no issues my sister was ordering food we asked for the key and the male worker refused to give use the key, he said I must charge you first (this was unusual to me and pretty funny giving we were already ordering food). My father went to the register and asked the female worker to charge us and he did comment on how it was ridiculous for not giving us the key until we paid. During that the female worker was extremely rude not as much as the male worker but the female worker was rolling her eyes… that to me is the not good customer service e.

I’ve worked in customer service several years and I have never yelled or disrespected a client. At the end we paid for the food and we’re giving the key, however my uncle kindly told the female worker that she was rude and should not treat people like that… female worker did not care and continue insulting us and saying she didn’t care and for us to go back where we came.. giving that we are not from Mexico City but my parents are from Morelos.

In the middle of my uncle letting the female worker know what she needs to because she should not disrespect people in that matter this random 40 mid age male got in my uncles face and screamed “do not disrespect a women like that” which we were so confused because no one was disrespecting anyone. The employees at this Subways were rude and especially the female worker because we asked first before anything and the male worker told us to buy something first which we did and at the end they didn’t want us to use the restroom since it was my sister, mum and myself.

This random male started kicking my uncle and father and that was not acceptable, the guard who lets you in the parking plaza had to come and help us out. I am not sure if the male individual was under the influence of something but you were able to know he was not sober.

In conclusion this was not acceptable and management should review the cameras and need to retrain their stuff and hold these individuals accountable for their misconduct.

I can not believe this happened and I am still shock able and disappointed because even though some of us do not live in Mexico City I am a Mexican American proud individual and no one should be treated in...

Excelente servicio. U de todos los presupuestos. De ajustan a todos los bolsillos. Puedes pedirle el papas o galleta en el combo m junto con un refresco. Hay de quince centímetros , una medida de una torta mexicana normal, o bien de treinta centímetros m es decir del doble aproximadamente un baguette. También tienen para familias. Las mesas ni estaban tan limpias. Aún así existen seis mesas con sus sillas para disfrutar tus alimentos. En este caso , en la misma plaza hay estacionamiento medianamente amplio. O está el metrobús de la estación delegación Iztacalco que también te lleva. Existe una sucursal de el globo, postres, y también una pizzería de la cadena little Caesars . Y un seven eleven...

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