The Urbanist — Restaurant in Mexico City

It’s a beautiful restaurant inside and out. Some of the staff are nice and professional. Stadia Suites hotel uses this restaurant for breakfast. The food is okay to subpar. I don’t like the restaurant’s policies. I feel that they charge you for everything. For instance I had to pay 50 pesos just to take food to go to eat in my room. I walked down to pick up my breakfast that was included with the price of the room.

They have other policies that I don’t agree with as well. I would rather eat at another eatery in the area than pay more money for what should already be included in my hotel bill. Not good! I might be leaving from the hotel early over The Urbanist’s policies.

Breakfast for hotel guests include a regular coffee, orange juice and three hot plate items that usually include eggs and a bean dish. One day there was French toast as the third hot plate item.

You will pay extra with no credit if you choose something off the hotel guest breakfast menu. The smoothies look good but from the service I received or lack thereof regarding something else I will not be frequenting this establishment when there are plenty of other restaurants...

The food is good, but the service is just OK. The waiters could check in more often to ask if we need anything. I've been there twice because it was at a walking distance from our hotel the first time the waiter was more attentive but we asked for 2 plates and fries as a side dish and they forgot the fries and brought them AFTER we asked for the receipt (we even forgot we had ordered the fries) the second time they had me waiting for the longest to get my order then they took 25 min to bring me the order and the min I received it I asked for condiments and never got them.

I'd say go, if you are just hungry and not interested in looking into other places because the food is okay, just expect to be there a while. The red...

ATENCIÓN, LEAN HASTA EL FINAL: Los alimentos eran de mala calidad y muy caro. El servicio fue demasiado lento y poco atento (siendo que era la única mesa de ese momento y que atendieron primero a los que llegaron después). Acepté un Clericot, porque me dio pena regresarlo, pero era agua de sandía con poco vino. Después de mi experiencia me tomé la libertad de ver comentarios anteriores en esta plataforma y confirmo que nada ha cambiado pese a las observaciones ya dadas, añado lo siguiente: El jugo de zanahoria que pedí sabía mal; el agua (simple) sabía de la llave y nos dijo el capitán que era el "filtro"; sin embargo, yo he tomado de bebederos privados y jamás me ha tocado algo así; la salchicha del hot dog no sabía a nada; y los poke bowl eran muy "x" para que tardara mucho en servirlo y uno no era lo que pedimos y nos lo cobraron como otro que era más caro.

Ahora, antes de concluir, me gustaría que hubiera una respuesta atenta, personal y objetiva a mi comentario por parte de The Urbanist, debido a que tienen la facilidad de responder automáticamente y sin importancia: "Lamentamos la experiencia en tu visita [NOMBRE QUIEN HACE COMENTARIO], ..."

Se ha repetido en TODAS las ocasiones que han tenido una mala opinión y creo que ni son leídas por el gerente. Si en verdad les importa mi opinión y están dispuestos a mejorar su servicio, la respuesta de ellos tiene que ser diferente a lo que han hecho hasta ahora. Y si no, saben a...