Paraíso del Pescador — Restaurant in Oaxaca

Worst and rude attitude and treatment—-and that was by the owner! “Customer service” was an oxymoron here!||||2 friends and I begrudgingly decided on the 2 rooms left at this place. We had been told that it wasn’t high season anymore so that when we got to the area, we could best decide on a place.||Unfortunately that was not the case. ||“Beggars couldn’t be choosers”, so we thought that it was a better option than sleeping in the car or on the beach. We told ourselves that it would only be for the night, as we were headed on to Huatulco the next day. ||||Upon further inspection, the room furnishings were dusty, and the antiquated air conditioner appeared as though it was on its last legs. It was absolutely filthy, and I am sure that whatever cool air that came out of there was tainted by massive amounts of germs and bacteria. ||||Also, the mattresses were like cardboard, thus not even a decent night’s sleep could be had…||||Before heading out that evening, we showered—without any hot water. ||||I understand that this was Mexico, however when I am paying a good price for a place, which is advertised as a 3 star hotel, I expect hot water. If I was staying at a hostel or 1 or 2 star place, I wouldn’t. My friends were both Mexican nationals, and thought the same.||||We reported this to the staff at their affiliated restaurant, which also serves as the office, and we were told that the hot water boiler was broken. Hmm, don’t you think you should have told us that before we checked in? Moreover, we told them that there was no drinking water whatsoever in the room. It was about 90degrees. ||||One of the staff members went in to the kitchen to fill up carafes of water and assured us that he’d bring them to our rooms, so that we didn’t have to climb up the stairs again to go back to the room as we were about to go out for the evening.||||When we returned to our rooms around midnight, there was no water to be found. By this time, the “office” was closed, so no one to tell…||We then had to venture out—to two towns over, to find a place open that sold water.||||In the morning upon checkout, we told the staff of the lack of follow through. They said they didn’t know who it was that agreed to bring the water. We then asked to speak with a manager. We were told that the owner himself had just come in and we should speak with him.||||What ensued was absolutely unbelievable—- and unacceptable.||When we told him about the lack of hot water, he replied, “Well, did you have water?” We said “Yes— but it was ice cold”. He smirked and said, “Well, the boiler is broken—-but you had water, didn’t you?”||We were in disbelief. He then said that no place in the area has hot water. Ridiculous—and not true!||He responded similarly when we told him that there was no drinking water in the room. He said It wasn’t his obligation to provide that. I came back with— perhaps not, but what about as a courtesy, especially given this heat and humidity— especially when your staff person offered to bring it to our rooms—and then didn’t do so! ||||He chuckled… now THAT was infuriating. At that point I asked for a discount. He was not happy with that request. Upon further arguing, he went inside the kitchen and came out with a 200 peso bill and practically threw it in my face, saying— “Here— now you can go buy breakfast”.||||He ranted—“You must be from Mexico City— you all complain!” ||I told him that I was from the States, and my friends were from Oaxaca City and Puerto Escondido.||||When I then asked him where HE was from, he said “Europe”. I then asked”Which country?”, and he blurted ”It’s none of your business.”||||The nerve!||||Well, one thing is for sure— he’s giving Mexican business owners a bad name. I have traveled extensively throughout Mexico over the past 35 years and every Casa Particular, Posada, and/or Hotel manager/owner have been so lovely and hospitable, regardless of rank.||||This guy has got to go.||||Never in my life have I been treated like this, nor...

Worst and rude attitude and treatment—-and that was by the owner! “Customer service” was an oxymoron here!||||2 friends and I begrudgingly decided on the 2 rooms left at this place. We had been told that it wasn’t high season anymore so that when we got to the area, we could best decide on a place.||Unfortunately that was not the case. ||“Beggars couldn’t be choosers”, so we thought that it was a better option than sleeping in the car or on the beach. We told ourselves that it would only be for the night, as we were headed on to Huatulco the next day. ||||Upon further inspection, the room furnishings were dusty, and the antiquated air conditioner appeared as though it was on its last legs. It was absolutely filthy, and I am sure that whatever cool air that came out of there was tainted by massive amounts of germs and bacteria. ||||Also, the mattresses were like cardboard, thus not even a decent night’s sleep could be had…||||Before heading out that evening, we showered—without any hot water. ||||I understand that this was Mexico, however when I am paying a good price for a place, which is advertised as a 3 star hotel, I expect hot water. If I was staying at a hostel or 1 or 2 star place, I wouldn’t. My friends were both Mexican nationals, and thought the same.||||We reported this to the staff at their affiliated restaurant, which also serves as the office, and we were told that the hot water boiler was broken. Hmm, don’t you think you should have told us that before we checked in? Moreover, we told them that there was no drinking water whatsoever in the room. It was about 90degrees. ||||One of the staff members went in to the kitchen to fill up carafes of water and assured us that he’d bring them to our rooms, so that we didn’t have to climb up the stairs again to go back to the room as we were about to go out for the evening.||||When we returned to our rooms around midnight, there was no water to be found. By this time, the “office” was closed, so no one to tell…||We then had to venture out—to two towns over, to find a place open that sold water.||||In the morning upon checkout, we told the staff of the lack of follow through. They said they didn’t know who it was that agreed to bring the water. We then asked to speak with a manager. We were told that the owner himself had just come in and we should speak with him.||||What ensued was absolutely unbelievable—- and unacceptable.||When we told him about the lack of hot water, he replied, “Well, did you have water?” We said “Yes— but it was ice cold”. He smirked and said, “Well, the boiler is broken—-but you had water, didn’t you?”||We were in disbelief. He then said that no place in the area has hot water. Ridiculous—and not true!||He responded similarly when we told him that there was no drinking water in the room. He said It wasn’t his obligation to provide that. I came back with— perhaps not, but what about as a courtesy, especially given this heat and humidity— especially when your staff person offered to bring it to our rooms—and then didn’t do so! ||||He chuckled… now THAT was infuriating. At that point I asked for a discount. He was not happy with that request. Upon further arguing, he went inside the kitchen and came out with a 200 peso bill and practically threw it in my face, saying— “Here— now you can go buy breakfast”.||||He ranted—“You must be from Mexico City— you all complain!” ||I told him that I was from the States, and my friends were from Oaxaca City and Puerto Escondido.||||When I then asked him where HE was from, he said “Europe”. I then asked”Which country?”, and he blurted ”It’s none of your business.”||||The nerve!||||Well, one thing is for sure— he’s giving Mexican business owners a bad name. I have traveled extensively throughout Mexico over the past 35 years and every Casa Particular, Posada, and/or Hotel manager/owner have been so lovely and hospitable, regardless of rank.||||This guy has got to go.||||Never in my life have I been treated like this, nor...

Wonderful location right on the beach with air conditioning, a fridge and hot water! Our clean large room also had a lovely balcony where we spent lots of time relaxing during the hottest part of the day while looking for humpback whales in the distance. There is also a large shared terrace with tables, chairs and hammocks. On the third floor there are two reasonably priced one bedroom apartments with a kitchen and another large terrace. Very reasonably priced at $70/night Canadian. We stayed end of March/beginning of April. Good restaurant on main floor for breakfast (best huevos rancheros anywhere) and excellent seafood dinners. Very clean. Very good value. Quiet. Fall asleep to the sound...