Che Che — Restaurant in Quintana Roo

Do yourself a favor and skip this restaurant. Truly hope they treat hotel guests better than what we got (staying next door at the St Regis where everything has been fantastic). Apps took 1hr+ to start arriving and were not good. Raw scallops came out warm and not edible. Crispy rice tuna never showed in the 90 mins we were there. It was unfortunately so bad we couldn’t stick around for the main course. Waiter was not personable and manager said he was doing us a favor by not charging us for the food that never came. Shocking for a resort of this caliber. Avoid and go to any of the other great options nearby, especially...

Che Che was just okay. Since this is an open outdoor restaurant, there were a lot of bees, flies, and tiny bugs swarming and touching the food, which made dining uncomfortable. It would be helpful if the hotel added natural insect-repellent candles or similar solutions at Che Che. The hibachi and shrimp add on were fresh and flavorful, but the “miso-glazed” catch of the day tasted more like a burnt red glaze with little miso flavor. The hibachi was a shareable dish and came with 3 types of fish fillet. As an Asian guest, I’d love to see some Japanese sides—like tsukemono, teriyaki-glazed nori, mentaiko— to...

Boring restaurant. Also really bad service. We had to wait 40 minutes past our reservation time for our table. The service being slow was outrageous because there was only 8 tables total and 6 waiters. The food was alright also. The only thing I liked here was the drinks. I highly recommend the silver matcha. If you want good food and good service, I recommend the restaurants at the St. Regis or at the Edition. The service and food is...