Hanaya Sushi Casablanca — Restaurant in Arrondissement de Maârif مقاطعة المعاريف

Extremely Unprofessional! I initially reached out by Whatsapp like i was told, they didn’t answer. So I called them, hung up on me first time then they told me to just reach them by whatsapp again. I once again text them on whatsapp, no answer. I go to their website and order off of it and after a while I decided to call them again, they didn’t even know the order went through even tho their website told me it did and I almost paid with my card. They finally open the whatsapp text after an hour and ask me to send them a screenshot of the order so I do. The guy asks me again what I want and I once again order, give him my address and infos. 1hr goes by without an answer so i asked them for an estimated time of arrival or at least if my order is getting prepared but the only answer i got after 30 mins is “we have a lot of orders”. I once again text them back just asking for how long it would take. They ignored my texts for 2hrs and finally answered once i texted them 3 more times just to let me know that since they had a lot of orders they’re just about to start mine, after 3 hours!!! The worst part isn’t even the wait but the bad customer service and the no communication. Forgot to mention that while they were ignoring me they answered to my sisters texts and even told them they’re taking new orders when they couldn’t even deal with their existing ones. I would not recommend at all, super frustrating, I was just trying to do something nice for my sisters and it turned into a rly bad night...

i ordered the jma3a box from them, just to receive nothing from what was on the video, almost no fish in the sushi??? some with cream cheese and rice alone??? some with cucumbers alone, avocado alone no fish at all not even surimi it was really bad honestly and they only give you soya sauce, i asked them for clarification and they said that they get many orders that’s why, that’s such a stupid excuse, you can’t just mess up everyone’s orders just to finish them and get your money at least provide some kind of compensations, they answered me rudely after that. bad experience will never but...

I made an order all the way from Australia to deliver to my mother in the hospital in Casablanca. The service was outstanding, the server was kind and attentive, communicating with me tirelessly, and making sure the food was the best for my mother considering her health condition. It was the fastest delivery. I highly, very highly recommend with a thousand stars, not just five. I will never forget this service, being the absolute best… ever… Thank you...