Nomai Fès — Restaurant in Fez

**Restaurant Review: Disappointing Experience at Nomai Fes, Morocco

My wife and I, along with some friends, visited Nomai in Fes, Morocco, hoping to enjoy a special dinner for my wife's birthday. Unfortunately, our experience was far from pleasant, and it turned out to be one of the worst dining experiences we've had.

The evening started off disastrously when a glass on our table broke, spilling its contents all over my wife's new, expensive dress and soaking her clothes completely. We were shocked by the incident and approached the waiter for an explanation, only to be met with a dismissive response. The waiter claimed that the glass broke because there was ice in it, essentially brushing off any responsibility.

We left the restaurant to return to our hotel so my wife could change into dry clothes. Before leaving, we specifically requested that the kitchen not prepare our food until we returned, as we wanted it to be served hot. Unfortunately, this request was ignored. Upon our return, not only did we find that our food was ready and cold, but the staff had also failed to move us to a different table as requested. This oversight left my wife feeling uncomfortable and upset, having to move her chair to avoid the wet area.

When our meals were finally served, the quality was disappointing. My steak, which was supposed to be a tenderloin fillet, was cold, fatty, and chewy. The fries were also cold. My wife's wok-fried noodles were similarly cold and unappetizing. Despite our clear instructions to hold off on preparing our food until we returned, the restaurant failed to deliver a satisfactory meal.

To make matters worse, the manager never came to our table to apologize or address our concerns. When we received the bill, my wife's virgin mojito, which should have been complimentary considering the circumstances, was still included. The manager was uncooperative when we requested it be removed, and he showed no understanding of customer service. He even suggested that the broken glass incident was not their fault.

Overall, our experience at Nomai fes was extremely disappointing. The poor service, lack of empathy from the staff and management, and subpar food quality made for a ruined evening. I would not recommend this restaurant to anyone visiting Fes, as it does not meet even basic standards of hospitality or quality. Save yourself the disappointment and choose a different dining...

This restaurant was my worst experience in Morocco. I ordered a virgin mojito and as I picked up the glass to take a sip the entire bottom of the glass fell off spilling the entire drink on my clothes soaking my entire lower pants and my undergarments. My clothes were totally soaked and I had no choice but to go back to the hotel and change. When we returned to the restaurant they gave us the food we had ordered cold even though we had told them we have to go home to change and not to make the food until we return. The waiter was very apologetic but the manager didn’t even come over to apologize. They then proceeded to give us the bill with the drink on it. When I called the manager and asked why the drink was on the bill he told me madam it’s not our fault that the glass was broken and the drink fell on your clothes. I told him I didn’t break the glass did I. After much insistence he took the drink off the bill. The place is nice but I wouldn’t waste my time on this type of service or on cold food. The way they managed the issue ruined my entire night and the whole experience. I have been all over Morocco but this was the worst experience I have had at any restaurant and this is meant to be an upscale restaurant. Totally...

Me and my friends were so fortunate to celebrate my birthday dinner yesterday at the fabulous NOMAI restaurant ,so im going to share my amazing experience .

As soon as we arrived the team were so welcoming and friendly they offered us a table with a suitable location for a birth party , the waiter handed us the menu with a lovely smile on his face . Few mints later he came to take our orders and left , leting us enjoying the decoration ,the music, the atmosphere and the famous tree which had been talked about.

Finally our food was served and it was as delicious as it seems we had enjoyed what the waiter recomonded for us, it was the signature cocktail of the rastaurant( THE NOMAI COCKAIL) i actually liked it and it was worth to try it for the first time

Suddely, we've been suprised by the manager and the whole team coming toward us with a birthday cake , clapping and singing for me

My experience at NOMAI made my birthday so memorable , i'd love to thank the whole team and the manager for their behaviour I definitely will visit NOMAI again if i...