Zahrat Al Jabal — Hotel in Fez

I recently stayed at this hotel, and I must admit that my experience was less than satisfactory. There were several issues that made the stay quite disappointing, and despite raising our concerns, they were not adequately addressed.||||One of the main reasons we chose this hotel was because it was advertised as wheelchair-friendly. However, we were surprised to find steps leading into the entrance and small rooms, making it challenging for individuals with mobility issues.||||Additionally, the lifts were exceptionally small, causing inconvenience and discomfort, especially when carrying luggage or during busy times. It was disappointing that the accessibility and space were not as expected.||||We also encountered a language barrier when trying to communicate about laundry charges. We felt like we might have been overcharged, but it was difficult to clarify the matter due to the language issue.||||On a positive note, most of the staff were very friendly and polite, and their efforts to assist us were appreciated. However, the lack of water or glasses in the rooms was a surprising oversight, and it affected our overall comfort during our stay.||||Furthermore, the location of the hotel didn't have much around that was open. This limited our options for nearby dining or activities, making our experience less enjoyable.||||Overall, the hotel had several faults that affected our stay. While the friendly staff were a bright spot, the issues with accessibility, small lifts, lack of amenities, and limited nearby options left us feeling dissatisfied. I hope that the hotel management takes these concerns seriously and works on improving the overall guest experience to meet the expectations of...

I recently stayed at this hotel, and I must admit that my experience was less than satisfactory. There were several issues that made the stay quite disappointing, and despite raising our concerns, they were not adequately addressed.||||One of the main reasons we chose this hotel was because it was advertised as wheelchair-friendly. However, we were surprised to find steps leading into the entrance and small rooms, making it challenging for individuals with mobility issues.||||Additionally, the lifts were exceptionally small, causing inconvenience and discomfort, especially when carrying luggage or during busy times. It was disappointing that the accessibility and space were not as expected.||||We also encountered a language barrier when trying to communicate about laundry charges. We felt like we might have been overcharged, but it was difficult to clarify the matter due to the language issue.||||On a positive note, most of the staff were very friendly and polite, and their efforts to assist us were appreciated. However, the lack of water or glasses in the rooms was a surprising oversight, and it affected our overall comfort during our stay.||||Furthermore, the location of the hotel didn't have much around that was open. This limited our options for nearby dining or activities, making our experience less enjoyable.||||Overall, the hotel had several faults that affected our stay. While the friendly staff were a bright spot, the issues with accessibility, small lifts, lack of amenities, and limited nearby options left us feeling dissatisfied. I hope that the hotel management takes these concerns seriously and works on improving the overall guest experience to meet the expectations of...

Stayed at this hotel as part of a tour of Morocco for 2 nights and my room was on the 2nd floor.||All looked okay but the bathroom door couldn't be opened properly as the bathroom was so small it hit the sink. The shower head was in a disgusting state and the water mainly came out the side of it. What looked like a king size bed was actually 2 singles pushed together except the top sheet didn't fit so it was more just draped over and the blanket on top the same so if their had actually been 2 people in the bed they would of been fighting over the bed clothes. The noise from outside at night was still loud despite earplugs.||Every time I came in/out the room there was a trolley outside with leftover food I assume from someone's room service, morning & night - not at all appealing.||The WiFi well a different login depending on what floor you happened to be on & then it usually didn't work anyway.||Breakfast was ok, on the 2nd morning I arrived as the restaurant opened and nothing was ready.||We did consider having dinner at this hotel but the staff were not very friendly or even much in attendance.||The only good thing to say about this hotel was the view from the restaurant...