Anne&Max Amsterdam Oostenburg — Restaurant in Amsterdam

I’ve been here to this location now a third time and have had great experiences until now. Unfortunately, today after ordering online at the table as requested, a vegan version of the eggcellent start the cook comes out and tells me they do not have the vegan version today. I say OK I’ll take eggs and I forgot to ask for scrambled hard as I have a texture thing and cannot eat them wet. So they come out wet and I wait for someone for 15 minutes. No one comes out so I go inside and ask a waiter if they can be remade for me he comes back outside and tells me the chef will throw them back on the skillet. No, I do not want eggs that are going to be rubbery. Then the chef comes out angrily, says to me why didn’t I come to him first that he is always behind the counter however he was at the barista station not at the cooking area after I waited 5 minutes for someone inside and I had already waited 15 minutes for someone outside and then finally went inside to ask for help. Yes, it’s SAIL, yes they are busy but I can’t eat the eggs and he refuses to give me new eggs or a partial refund as I feel sour and want to leave already. I told them “I know you are busy, but I cannot eat these.” Then the nice waitress comes by after discussing this issue with him for about seven minutes which costs them more time and money I guarantee than giving me two more eggs. She says a new vegan version is coming out for me… I said to her, “but he said they didn’t have it and now you have it?” There was no delivery of food while I was there. He obviously just did not want to take the time to make the delicious sauce that comes with the tofu dish. I am extremely disappointed and began crying at the restaurant because I had already been to a different one that day that was closed because of SAIL. The waitress was very kind, but I cannot believe that he refused to make the vegan version because they were too busy snd that he came out angrily to me, even though he had been a nice person the previous two times I had been there. I feel very uncared for and will never come to this location again. I had very warm feelings for this place as I have only been here 7 weeks and the one in Eindhoven was very friendly at all times. It was my “third place,” but honestly, the chef treated me very poorly, that I hate to say it, but I’ll never be back to this one, not that they care, anyways. So I wasted 14 euro on one bite of eggs. Thanks,...

Anne & Max Oostenburg, our worst experience ever!

We chose a table in front of the café and ordered: Two filter coffees A piece of apple pie called “ambachtelijk”, meaning artisan, baked with craftmanship A “mediteraanse Bowl” On our table were dirty dishes from other guests, this was taken away when we asked for it after about 30 minutes. It took ages until the filter coffee arrived, the coffee was lukewarm or cold. The “ambachtelijke” apple tart is an industrial product probably from a freezer. Our bill had to be paid in advance when the coffee arrived. We asked if we might have a bit of milk for our coffee. The lady returned with one mini plastic cup of milk. We were two people with two filter coffees, so we asked for more milk. This milk never arrived. I went inside to ask for a drop of milk and was told that this is the kitchen area and I must ask at the bar area, which I did.

After this terrible service and waiting for more than 30 minutes for our bowl, we decided to give up and leave. We went inside to complain and asked to get the money for the bowl back. The miraculous word “het spijt me”, Dutch for “I am sorry” came not over the lips of any of the staff. But the chief of staff or owner appeared, and a big discussion started before we finally got the payment for the bowl back. The owner agreed to return the payment for the bowl, if we would never return to his café. He can be assured that we will never return. And we very much recommend not to visit this unorganised and...

Edit to reply:

Thanks for your reply. I wrote the comment in English for the international community to understand so i would expect you to reply in English as well. Anyway, it is a side note.

I don’t get why tofu with bacon (alt. for eggs&bacon) would be served cold and why they serve it warm in Eindhoven but can only say fair enough.

Croissant was not vegan, if you are not eating dairy, you understand if what you eat is vegan or not. Regardless, none of the staff could inform us about it.

My aim was to give feedback about our experience. It has no such importance to have a chat over but thanks anyway for the goodwill.

Success.

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I have been to this location after a very good experience in the Eindhoven Anne & Max.

We have ordered a vegan breakfast for 2. The tofu with crispy vegan bacon came cold, croissant was said to be vegan but it was not and couple of other items were missing from the plate.

For a place with a strong earth friendly message, staff and kitchen could have been trained in a proper way. It's never pleasant for a vegan person to eat butter as we are not used to it anymore, putting aside the ethical factors.

We talked to the staff about these problems but they were a bit uninformed about the situation which shows that the proper info was never given to them.

If you don't have any special dietary requirement, the place seems to be cool and fine but they do not meet the expectations of how they...