Lancaster Hotel — Hotel in Amsterdam

I recently had the opportunity to stay at The Lancaster Hotel in Amsterdam, and while my expectations weren't set high, my experience was, unfortunately, even more disappointing than anticipated.

Initially, we were given a double room which, for lack of a better word, can only be described as claustrophobically tiny. To paint a clearer picture, our baggage couldn't comfortably fit in the space, making us feel as if we were lodged in a shoebox. The shower was another cause for concern – small in size with a curtain that continually clings to your skin, making each shower feel less refreshing and more frustrating.

After two days of cramped living, we decided to upgrade to what was termed a 'superior room.' However, to our surprise, this superior room was equivalent to the size of a regular double room you would find in most other hotels. This raised questions about the hotel’s room classification standards.

During our two-week stay, we were greeted by another unpleasant realization: the cleaning, or the lack thereof. Not once did we witness our room being vacuumed. Crumbs from a snack a few days prior were still loyally sticking to the floor, serving as a constant reminder of the hotel's cleaning oversights. Bringing our concerns to the front desk, we were assured that this wasn’t their usual procedure and that our room would be cleaned the following day. The ensuing "clean" was a superficial sweep – towels were changed, bins were emptied, but the pinnacle of our astonishment was watching the cleaner wash our used glasses in our bathroom, devoid of any soap. This revelation was alarming and made me regret every sip I took from those glasses.

The overarching theme of our stay seemed to revolve around outdated interiors and furnishings. There was a palpable sense of wear and tear in many corners, signaling a desperate need for refurbishment. Cleanliness evidently was not on their list of priorities.

The breakfast, while not the worst part of our experience, was sadly just average, and certainly not a redeeming factor.

Given the price we paid, we unquestionably expected a more polished service and environment. Would I return? Based on this experience, it's unlikely. Would I recommend? Only if...

We're to start with did this 🙄|On our arrival the receptionist tried to over charge us on the city tax by 40 euro and after I told her I had rang the hotel the day before and was given a different price she changed it back.|We were charged €230 a night for a 4☆ double bedroom with breakfast and were lead to believe it was a large luxury room with larger bathroom and air-conditioning.|What we got was a far from luxury and far from a double room. |It was a tiny little dog box of a room which barely fit the bed 2 odd and different styled and coloured bedside lockers there was no wardrobe to hang our clothes and what we thought was the wardrobe end up been the bathroom. |We Could barely sit on the toilet as the sink was in your face. As the room was so small it end up very hot that's is when we found out the air-conditioning was working and when we reported this to the reception we were told there is no air-conditioning on that floor and that is when they gave us a old squeaky fan even though there was an air-conditioning unit on the ceiling. The TV had only 5 Dutch speaking channels on it and no English speaking channels at all which was very frustrating.|I had to go ask reception again about room service and houses keeping which they replied that they don't supply room service and that there was no houses keeping for the duration of our stay which was 3 days. What really go me through was the first morning we when for breakfast down stair in the basement. we were told that we weren't booked in for breakfast and that it would be and extra hundred if we wanted breakfast every morning. |After paying €230 a night I was disgusted with them asking for more money for breakfast.|That's with out there little shop at reception as well which is treble the price of everywhere else.|Over all it was a very unpleasant stay we felt they were only out to milk us of every penny they could and didn't want to give us anything in return.|I wouldn't recommend this hotel to anyone or its sister hotel the Eden they are far over price and are barley a 2☆ rating at best. |Not a happy...

We recently stayed here for 5 nights for a mini honeymoon (22-27/6/19) from the moment we walked into the hotel we were pleasantly surprised, the foyer/welcome area is open plan, bright, clean, and colourful with a smiling employee ready and awaiting to greet you. Self check in was easy and finding our room was a doddle. Upon entering the room, again pleased with what we found, a very decent sized room and bathroom, great comfy bed, a nice big walk in shower and all the amenities required, safe, hairdryer, coffee machine, iron, ironing board, phone, Amsterdam guide book etc we were even gifted a small bottle of bubbly and some chocolates as I think my wife requested a double over a twin and explained the occasion which was very thoughtful of them. I would be absolutely knit picking to find fault with our stay but if I was asked to give criticism it would be of the housekeeping, when the coffee machine is used I would expect a clean cup and the sugar etc to be replenished after the room was cleaned but this was a very minor issue as they could be easily requested. I must also say a huge thank you to Mario who works in the adjoining restaurant he and his friend the 'chef' (who's name I did not get) engaged In conversation with us answering all our questions about the area and giving us the down low on great things to do in the local area besides the regular tourist trap stuff, we even gained tips for our next trip to thailand! I can not stress enough how welcoming they where and how happy they where to help with our questions to better our stay at the Lancaster hotel. These two guys were amazing and are an asset to this company, if more people where like these guys the world would be a better place. Please take the time to congratulate these two individuals on there efforts towards the image of the establishment.

We would gladly stay again and happily...