puntoPASTA — Restaurant in Enschede

I am a great fan of puntoPASTA for several reasons:

1. The pasta is really fresh and a lot of them are just so delicious that the portion sizes seem limited. My personal favourites are the pesto, bolognese and the Filetto di manzo is out of this world. I would totally recommend those.

2. The pizzas are perfectly flavoured with a delightfully thin base.

3. They also have a great lasagne that is always served piping hot. This always ends up being two meals for me!

4. They have nice coffee and cakes if you're heading there just for an evening chat.

5. Come new years time and they have some of the best olieballen. The apple cinnamon olie ballen from the year 2014 were the best I have ever eaten in my whole life.

6. The All you can eat Sunday brunch from 10:00 to 14:00 makes for a great end to the weekend. With eggs cooked in varied ways, fresh pasta, fresh pizza, cereal, bread, salads and desserts. I am really not sure what more someone would want.

If I ever have guests over this is my go to restaurant, as they never fail to offer great service!!!!

Only negative I could think of: The waiting time tends to be a bit longer than one would expect. However, I think it is better to wait than to get quickly served...

We used to come here every visit we do to the Netherlands, twice a year, for many years.

We planned our lunch here for 2 adults. Our little daughter, 3 yrs old, brought in two pcs of Churros that we bought on the market.

We were asked to put it away and not were not able to finish it, or leave. Obviously our 3yr old got upset when we took it, we asked if she good just finish it as we would order food for adults anyway.

A small gesture to support parents with young kids. We travel a lot asia, middle east and no where they ever made it an issue with young kids, as it keeps the kids quiet. Its like giving a bottle milk you can not really deny it. Kids 3-4 yrs and younger are hard to manage when it comes to food.

The staff (blond grumpy woman) refused.

We understand you cant bring outside food obviously but this is very young kids we talk about and did not bring in full meals for kids. Little customised assessement would come a long way.

So we left, we ate somewhere else and decided because of the rude way she answered to us not to come back ever.

I think some places forget how to offer hospitality, reasoning and anticipate on each situation.

Very...

Punto Pasta in Enschede was a disappointing experience due to the extremely rude and unprofessional staff. One particular staff member was especially mean and dismissive toward us. When we politely requested a different seating arrangement and explained that we only needed a table for just 40 minutes to have our dinner, she responded in a condescending manner, essentially saying, “This is the only option, in an indirect way take it or leave it.” Despite the restaurant having plenty of available seating, she refused to accommodate us, leaving us feeling unwelcome and discriminated against even after accepting the table that she gave to us and even while we were eating there. It seemed like her attitude might have been influenced by the fact that we are not Dutch. This kind of behavior is unacceptable, and we would not recommend this place to anyone who values respectful service.

NB: we were loyal customers but...