Gelato Cafe Dolce Vita — Restaurant in Enschede

Never in my life have I had such bad service, nothing came on time meaning the orders were a complete mess, items we ordered didn't even come. The waitress/petulant child that served our group had the most discussing attitude I have ever had to deal with. I first tried to talk to her about these problems and all I received was a blank look of she did not care at all. When our visit was at its end I asked for the bill, she decided to just tell me the price and I said that isn't good enough I wanted to see an actual printed bill. When this arrived it was wrong as I suspected, I then tried to further my complaint as at this point I had clearly had enough. The extraordinarily arrogant waitress accused me of screaming instead of talking the first time I tried to complain (I have never been so insulted in my life) after she made this accusation I simply instructed her take a breath stop talking and bring me her manager. She then told me the manager was over there as she pointed towards the serving station, I simply told her to bring the manager to me. This didn't happen. The manager clearly could not be bothered and sent just another member of staff that did not in anyway have the ability or rank to deal with our complaint as he had to keep running back to the service station. No real offer of Compensation other than another item of which we were not prepared to wait any longer was given and our complaint was in no way cared about of satisfactory concluded. At the end of our complaint I requested the details of the waitress for my complaint to the Head office, but as suspected it was refused a long with the recipt for our purchase. This is not how anyone should be treated so my advise is stay away from this business, find one that values...

Good morning, I have been going to this place 2 or 3 times a week for 2 years. Today I had a completely unpleasant experience

I sat down and, as always, the attendant arrived 2 minutes later. I asked her to wait because I was waiting for a friend because we were going to have coffee. She said okay and left. Exactly 5 minutes later I was on the phone trying to resolve something with my husband and a man (manager) appeared. Talking loudly and demanding that I place an order immediately because I couldn't sit there without consuming it. I was 5 minutes away from the place. I felt extremely disrespected because I had already told the attendant that I would make the order. I asked for two minutes so I could end the call and he continued talking loudly until he got tired and left. I was angry and embarrassed, I placed an order for a machiatto flavor. I'm sad because I always come to the place but never go back! The company does not have a website where I can file a complaint. My friend arrived and we left, I won't waste my time in this...

Das Gelato Cafe Dolce Vita, strategisch günstig in einem Einkaufszentrum gelegen, ist eine nette Anlaufstelle für eine kleine Pause. Besonders positiv hervorzuheben sind die vielen Sitzplätze direkt vor der Tür, die zum Verweilen einladen und eine gute Übersicht über das geschäftige Treiben bieten. Auch die Bedienung ist erfreulich schnell, was bei einem schnellen Hunger oder Durst sehr gelegen kommt. Die Speisekarte ist gut auf den "schnellen Hunger" ausgelegt, ohne zu überfordern. Unsere Kinder waren begeistert von der heißen Waffel mit Früchten, Eis und Sahne. Mit einem Preis von 10,90 € ist diese zwar nicht ganz günstig, aber die Freude der Kleinen war es wert. Für die Erwachsenen gab es je einen Latte für 5 €, was ebenfalls im oberen Preissegment angesiedelt ist. Insgesamt gilt: Die Preise sind nicht "ohne", aber die Qualität und der Service scheinen dies in gewisser Weise zu rechtfertigen. Wenn man eine bequeme Location mit schneller Bedienung und leckeren Snacks sucht, ist das Gelato Cafe Dolce Vita eine gute Option. Für den regelmäßigen Besuch könnte es jedoch etwas...