Pinokkio's Restaurant — Restaurant in Loon op Zand

I was given raw chicken within the pasta dish at this restaurant. By raw, it was not just slightly undercooked, the outer skin of the chicken pieces were white, but the entirety of the inside was totally uncooked and pink throughout. Due to the low lighting in the restaurant, it was initially quite difficult to establish this other than via the texture of the chicken.

The dangerous cooking was bad enough, but the response I received upon bringing this to the waitress’s attention was worse. I had to get my phone light out to show how raw the chicken was as the first response was non-believing. Upon seeing this how raw the chicken was the waitress was clearly shocked and whisked the dish away. By this point I felt pretty anxious and nauseous. I was offered a different dish but no apology. Worse still was that the dish was still on the bill when it was brought, despite us being told it would be removed (the least one would expect).

After another round of discussions, we were charged for the full meal with a notional amount removed from the bill. The reduction was less than the price of the raw chicken dish which still appeared on the bill.

Suffice to say the incident ruined not just the meal but also the evening. There was no apology and an excruciating process to even get any money taken off the bill. In the scenario of feeding someone dangerous, raw chicken you would expect the restaurant to go out of their way to make it right. Nothing of the sort happened and I would seriously caution anyone of...

This restaurant is far from it’s authentic claim. For a sit-down restaurant, it’s very low quality food. Every pasta dish it’s essentially dry pasta with barely any sauce to cover it, and no seasoning. The host stand staff was nice, but the waitress we had did not want to serve us tap water. For the amount we are paying for the overpriced pasta and theme park tickets, it does not seem in-line with the customer service standards of Efteling. I know this is not common practice in the Netherlands, but it’s offered on other quick service dining locations on-property so this seems quite hypocritical. Overall, I would advise to increase the quality of the food, since this is a table service restaurant and a higher standard is expected. Even if this means raising the price, I would have happily paid more for a meal I...

We came here during dinner time. They have 2 waiting lines; with reservation and without reservation. I didn't make any reservations beforehand, but luckily, we managed to be seated. They have varieties of food (Italian-inspired), and the restaurant also looked quite nice (even though it was quite dark, perhaps that's just the general theme). After we were seated, they asked what we would like to drink, and the drinks came very quickly. Foods took a bit longer, but it was really not that long, so it's a positive point. I must say that the food tastes relatively okay, it was not bad but you wouldn't be amazed either. Lastly, I would say that the price is on the high end for such qualities. I had pasta bolognese and cost me 18.5. I just wish they could improve on the...