Domino's Pizza Prestons NZ — Restaurant in Christchurch

Beware the good reviews posted when they opened appear to be friends/family of the franchise owner.

This Dominos is brand new and we were happy to have one nearby. The food is mainly good (please stop burning Churros though, they aren't meant to be crunchy... this is happening every time) but the service is abysmal.

Went to collect one night and the cook was texting while our food sat around, when i walked in and asked for my order she put her phone away and finished cutting up the pizza, then aggressively handed it to the girl on the counter, and proceeded to pull her phone out in front of me and continue her texting... Insane. I know we all use our phone at work sometimes, but this was so brazen in front of customers - she didn't care who was there.

Twice now our delivery driver has marked the delivery complete before arriving... tonight we paid for the 20 min delivery guarantee. Delivery was due about 6.01pm which is when the driver marked it complete, it arrived at our place 6.10. We didn't get our voucher because the driver marked it complete before he arrived (likely instructed by the owner to avoid having to give the pizza voucher, and pocketing our $3 charge). I spoke to the driver about it and he awkwardly avoided answering my questions and left. Will be taking this to head office to complain - this is disgusting behaviour and have not had this issue at other branches.

Not a good start to your new...

Started off so well but progressively got worse to the point I stopped going there and will no longer order delivery as they are closest. After the first six months or so of amazing pizzas it all changed. 50/50 chance of getting your order correct, paying for extra toppings you don't receive, adding mayo for no reason (straight in the bin for that one, it was disgusting), son paid for lamb and got meatlovers. The woman working there is rude, plays with her hair constantly and then prepares your food, ear buds in obviously very loud as she's oblivious to you even being in the store despite fully yelling to get her attention. Drew the line when she told me to wait for a pick up order then proceeded to serve multiple people, stand around on her phone and then pull my pizza out of their storage area 20mins later (it was sitting in there ready to go when i paid, didn't bother to even check) and gave it to us half cold and chewy. It's so bad there that I replied to their offer of a complimentary pizza with a flat "no thanks". Will never set foot in that...

I ordered a few items to collect from dominos prestons the order said it would be ready at 9:10 when I arrived none of the items were ready. Once they had finished making the order 20 minutes later I noticed serval items were missing. When approached by this the staff looked clueless and I had to explain further as I don’t think they understood English very well. When they understood my situation they said they couldn’t make the missing items and offered me a refund. I called the store and the same lady I spoke to in store answered and again couldn’t understand me or what I was asking. I explained over the phone multiple times I was not happy with my order as the pizza was much smaller than usual and over cooked. The chips were cold and the cookie dough stuffed cinnamon bread was undercooked. This is the third time coming to the Preston’s branch where we’ll no longer be continuing to go to. Terrible service and terrible...