Made an online order as per the website instruction.....and it was delivered 3 days later(of course I was not at that address then as live 3 hrs away). The duty manager told me it was my fault because I put in a delivery day and time on the website!!!!????? WTF. After 4 phone calls and 2 visits in person, there was no way I was to get a $ refund!!! Then only a voucher for the pizza's I ordered. Or a voucher for that store only....so finally got a voucher including the delivery fee I paid online....but it was for one month only....went back and the best they could do again after saying originally face to face there is no expiry date, was to make it for 3 mths.. This will be my last Hell's pizza order in person when I hopefully can use this voucher in time. Still no genuine appology, after a verbal slip up from the duty manager "when this has happened before" ...if your system does not work effectively, own it, take accountability, fix it, look after your customer, cause if it was not for the customer, you would have no business. So gutted, disappointed. There are consumer laws that any service industry is suppose to abide by....if the customer is not happy regarding a failed service than what say you......blame it all on them