Subway Botany Downs — Restaurant in Howick

Absolutely appalling. I went in today to redeem an offer I was sent on my email for two free cookies. The email said it expires on 8/12/22 (today is 6/12/22). I went in and a young girl scanned my QR code (so it has already been redeemed although I didn’t get it 🙃) and turned to her co-worker (an older Indian woman) who then asked what’s going on? She said this girl has come in to redeem free cookies, she then took over. I showed her my email to which she says I can’t get them because ‘todays offer is the footlong sub, not the cookies’ I tried to calmly explain to her my email clearly says to go in to any subway store and redeem it before 8/12/22. She still says no. The store was quite busy and people began to stare at me as if I was making a scene. I tried one last time to tell her, she then gets angry and pulls up her subway phone and shows me the deals they have on for the week? I said what do I do now, she first said come in on the 8th? I said it expires on the 8th- she then proceeds to tell me it is expired. I don’t mean to make a fuss over a couple of cookies, it’s simply the principle. She was so unnecessarily rude and unprofessional. There was no need to speak to me like that. I tried calling the store- no answer. Word of advice- don’t send out offers and promotions if it is going to be a nightmare to even redeem without...

Terrible service, literally threw the ingredients onto the sandwich and not even the right amount of them ( I was missing half of my meat). They then put on the salads and they put all of the lettuce on so that they could then refill it meaning that my sandwich was loading with lettuce and basically nothing else. Didn't bother to finish my order and instead went and refilled the lettuce first, talked with coworker and eventually came back. I asked for my barbeque sauce and I only got a few drops essentially. Then they left my sandwich unfinished, filled up some more ingredients that weren't being used and eventually rang up my order. While completing payment the lady asked what I had actually just got her to make, I also had to remind her to include the drink that was directly next to the sandwich. They never spoke unless extremely necessary. Overall an exhausting and terrible service from both of the workers. If you want subway from botany, go to the one inside the mall near new world as their service...

Botany subway is best subway spots I've ever visited! . You can really tell they use fresh, high-quality ingredients because each bite is a perfect blend of gooey cheese, crispy crust, and savory toppings. Whether you’re a fan of the classics or love trying something new, their menu has something for everyone, and it never disappoints. But what really sets apart is their exceptional customer service. From the moment you walk in, you're greeted with a warm smile and a welcoming atmosphere. The staff goes above and beyond to ensure that you have a great dining experience, paying attention to every detail and making you feel like a valued customer. They're always friendly, attentive, and willing to accommodate special requests...