Percy — Restaurant in Māngere-Ōtāhuhu

Biggest fail ever … probably won’t be in a hurry to go back to be honest if at all. Service was completely sub par which is being incredibly nice…. Sat down - wasn’t too busy when we were seated then we had to ask to get our drinks order taken after 20 minutes of being seated and ordered a kids meal for my 1 year old 30 minutes later (almost an hour after being seated) they came back and said they had lost our order… it “disappeared” … we re-ordered our drinks, then ordered our food about 20 mins after the second drinks order was taken and waited almost 2 hours for our food to arrive and we received the wrong kids meal - in fact we didn’t receive a kids meal it was actually some other tables standard order. The actual kids meal came out almost 2.5 hours after we originally ordered it. So many things went wrong including missing parts of our food order .. it was Father’s Day they were busy and didn’t honour the kids eat free even after F**ing up near everything at every point then tried to charge us for the “free” beers they offered to the dads. Food was ok and were good size lacking in a few things if I’m honest like sauce etc on every meal and luckily the playground kept my kid entertained. No accountability from staff though … almost every single other table had issues and complaints. I must say the staff were nice and trying their best but seriously something needs to change and they should’ve honoured the free kids meal especially for not even receiving it and then trying to bring it out to us as we were ready to leave then attempting to charge us for “free” drinks .. pretty bloody poor if you ask me. Generous 1 star … management / time management and staff training need a complete overhaul and perhaps they over estimated the amount they could serve as it is a large...

Great first impressions with beautiful landscaping as you drive to Percy. A lovely playground and lake nearby, and a very cute and cosy atmosphere in the cafe itself.

This is yet another prime example of an absolute 10/10 burger. It was just absolutely perfect. The buttermilk fried chicken was on point, it was tasty, crispy, fresh, succulent - everything it needed to be. The sauce was great as well, with a little kick to it, the right amount of sauce so it’s nice and juicy. Coleslaw and bun - perfect as well, no complaints at all.

Then there’s the chips, which come standard with the burger - usually I prefer thin fries. The thinner, the tastier. Thick steak fries are generally less tastier. And when I saw these fries, they looked like a typical boring version, not thin, no fancy seasoning - but boy was I wrong - the fries were just incredible! In fact I nearly finished them all before the burger. The other great part is that the fries are served with a really nice kinda spicy sauce which was amazing too!

I could not fault the meal in any way. My money was well spent here. I’m going again. Part of me wants to try something different, but part of me just wants that exact same burger and fries again.

The service was also very warm and inviting, with a cosy atmosphere in a pretty trendy looking cafe. The cabinet food just looks delicious too.

I assure you, you will not be disappointed if you pop in here whilst nearby the airport next time. In fact, I’d definitely travel out of my...

We held an event here recently. The food was a buffet, which was nice. We had less people attend that rsvp’d, but they re-filled the containers of food. The menu stated dessert was an assortment of things - they only had 3 plates of the same 1 slice for dessert. The venue looked nice. However, they have poor communication. They charge $1000 for table set up including plates, glasses, cutlery and table clothes, otherwise you use the cafe’s furniture and paper plates and cutlery, which you will have to set up yourself. They were not upfront with this extra cost before we paid the non refundable deposit and I have multiple emails where a staff member confirms that they do the table set ups, before telling us it’s 1k extra, 2 weeks before our event date 🙃 and then stated they would not refund the non refundable deposit after a mistake on their end. Also, no mention of a security guard and extra cost for this - they called us after the event, asking for a few more hundred dollars for a security guard that they hired themselvesz Also, their sound system is not good. You have to wait for the staff to switch it from mic to music and back, and you cannot have music on at the same time as the mic AND the mic was very quiet, we had to raise our voices/yell to almost be heard over the mic. All in all, definitely do NOT recommend this place. The view is nice, but not worth dealing with their poor/misleading communication from this business, please take your...