I try to avoid BK Tokoroa as they always get the orders wrong and one particular female staff member is very rude. The last time I ordered 3 meals. We went through the order twice confirming everything (I have learned this is necessary as they are very bad at getting things right). Got to the window and there were only two meals. When I asked where our third meal was the lady started shouting at me that I only ordered two. Her manager was as argumentative as she was. In the end they prepared our third meal. By this time the other two were cold. They still managed to get 2 / 3 orders wrong but by this time we were so over dealing with them, we left with...
Read moreThe customer service was excellent!! A Maori gentlemen served me and I make the distinction because you was the only person that treated me with respect and his smile was absolutely wonderful, he made my day and I had been driving for over four hours already. Kudos to you!! Sadly, his manager was a middle aged kiwi lady who was very prejudice. I have tribal tattoos on my lips and chin and she refused to serve me. Did not smile and I would have given one star based on her reaction alone. The food was great and I recommend getting served by this Maori chap! I didn't get the opportunity to meet any other staff but give them...
Read moreTold to wait in car park which requires either reversing right out of drive thru, or over curbs & into separate car park. Took ages for staff to bring food out only to find that our order had been given to someone else & had to be remade. The new order included undercooked fries & curly fries, & was missing a chicken nuggets value meal altogether. Had to return to get the chicken nuggets but the drinks line was too long so just ended up walking out without getting the...
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