Terrible experience. Worst customer service I have ever seen. Basic customer service is a joke for Dominos Fitzroy. Chicken pizza was handed to me along with my order instead of veg pizza ordered for Friday Family dinner. Called the store and Staff (Kush) asked to email the pictures of the pizza to his personal email address as no official email is available.Well pictures emailed with order confirmation, no reply. Called store for follow up and same person told me they are so busy and can’t look into my order now. Called end of the night and guy left the store and another staff told me that Kush is the manager and he will come back to me. Called next day and same excuse. I am done with u, been one week and still no reply. Wasted my money, they don’t bother if got wrong order or what. End of the night have to cook at home for veg family member. Wish I had option to give u...
Read moreOrder a meat lovers pizza ask for no tomtoe paste or tomatoe sauce on it told the guy on till I'm highly allergic he said yes no problem get my pizza 30 minutes later and has tomatoe paste on it .realised when my tounge starts swelling and cutting of my airway . Lucky I had a epi pen on me take it bk in and they say it not on the system like it's my fault there staff cant do there job properly so they make me a new one by now it has been hour .they girl cutting the pizza nearly used the same knife on my pizza intill a employee told her to get a new one.never offered my money bk .gave me a voucher for a free value pizza . I think there store needs some sersouisly training on allergies and separate tools and boards for god sakes its peoples...
Read moreAbsolutely terrible experience. I ordered three pizzas through the Domino’s app, which told me they were ready for pickup. When I arrived, they hadn’t even started cooking one of them. The staff told me my first two pizzas weren’t ready, but I could literally see them sitting there, boxed and cooked, while they lied straight to my face.
To top it off, they rushed the last pizza so badly that it came out both burnt and undercooked at the same time. The other two were already cold by the time the last pizza was finished being cooked as well.
If I could give zero stars, I would. Between the dishonesty, the terrible quality, and the wasted time, this was one of the worst experiences I’ve ever had at a Domino’s. Definitely not...
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