We arrived at 7:30 pm, well before the 10:00 pm closing time, and noticed that about a third of the tables were empty. However, we were informed that the kitchen was too busy to take our order, despite two cooks working hard. We mentioned that we had traveled from Auckland and had been looking forward to their desserts since leaving Dunedin, but unfortunately, this did not change the situation.
Understandably disappointed, my family initially did not want to stay. In the end, we opted for cabinet desserts, which were fairly standard and quite sweet. The experience felt like a stark contrast to the beauty of the surroundings.
For future visitors, it may be worth checking ahead about kitchen availability. However, this could be challenging, as our phone call before arrival...
Read moreDissapointing service, My partner and I visited the restaurant and made us feel like they are doing us a favours serving us as paying customers. We understand that restaurants do get busy and are under pressure but upkeep character and friendly ess, don't be in the hospitality industry if you can't handle it. We were not aware we had to make a booking and if asked at door we would've understood and left but the one waiter told us that we managed to sneak in and continued as if we were intruding. When we asked whats the approximate waiting time she said how long is a piece of string with attitude. We didn't feel welcomed and told her we are going go leave and she responded with an UGHHH. We could've wasted their time and just left but felt to let them know as to not be under...
Read moreArrived today around 10:45, we waited awkwardly in the the front area to be seated or acknowledged.. instead we were ignored so we found our own table. My husband took some menus from other tables as we continued to be ignored.. they weren’t even busy. Him taking the menus got their attention and they said the would bring some over to us soon and that it’s table service.. service was slow.. we waited atleast 20 mins for anyone to take a drinks and food order. The girl that took our order should not work in hospitality she is rude and snappy and it was like she was doing us a favour taking our order. The food came out quickly and was okay. Would never return. Had a nice coffee afterwards at three peaks and the service was great, spend your money...
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