Burger Wisconsin Wadestown — Restaurant in Wellington

We were three, two wanted burgers and one just a milkshake. We asked delivery through their App and they failed to send the milkshake. I call them immediately and the girl at the phone just said she can give me a free milkshake next time. She never offered any action to solve the current situation, she said the best she can do was to ask us to pick up a new milkshake(?!) I asked for a refund and she has no idea how to do it either, she needed to talk with her manager and asked me for my phone number. Suddenly, she stopper hearing me and asked me the phone number like 5 times and then asked for my email because she wasn’t sure how the manager will contact me. Giving her the email was such a challenge! I ended up being really mad about the whole situation, one of us without the milkshake and me having an awful experience through the phone because the girl has no idea what to do. I still don’t know how I’ll get my money back, the girl didn’t even asked me for the order number!! Such a...

More than a week ago, I placed an order through the app from this store. At the time, the order was incomplete, and one item was not delivered at all. I had to call the store to address the issue, but they didn’t resolve it. I also sent a message to Burgers Wisconsin explaining the situation and requesting a refund for the missing item. Over a week has passed, and I still haven’t received a response or a refund. This has been a complete waste of time and money. I will not be ordering from Burgers Wisconsin again. Terrible customer service and...

Been here a few times and somehow my order is always messed up. you go in, the music is way too loud to hear people beside you. i think the staff are bring their own speaker in. constant yelling from staff due to loud music. open toed shoes in a kitchen. burgers are stacked in the wrong order, in turn making the burger buns soggy. it seems like the staff are inexperienced and dont have supervision. whoever is running this place needs to tighten on...