Burger King — Restaurant in Whau

THIRD TIME SOMETHING MISSING, NO APOLOGY This is the third time we have been to this BK and had something missing. Reading the reviews it seems like this is a common issue here. 2 weeks ago I missed out on dinner because a burger was not included. We ordered two Rodeo double megas one as a combo and one not. We got the combo but one extra burger was missing. I contacted them as they need to get this right. It took them a while to get back to me and they offered the burger next time I go there. I would have thought they would apologise and offer to make it better. No apology, no apology for making me not have dinner that night I ordered. No suggestion they will be looking at their processes. My advice, don’t go here. If you do go here; MAKE SURE YOU CHECK YOUR ORDER BEFORE YOU LEAVE THE DRIVE THU

nb. In answer to your response. I have already emailed with you. I don't really care about the replacement burger though if value of that nature is what it is about for you then you should offer more as it is about more than the burger. What is annoying is that I have clearly stated to you both publicly and privately that the system clearly needs to be looked at. I am not the only person who got the wrong order. As you have not offered to work on fixing that the only recourse is to suggest to people that they stay at the window and check their order...

Had decided to try the Salad Burger for the 1st time.. And the Peanut Butter Cup Pie.. Order number 8.. Just after 10.30am Sunday morning and not buzy inside... And I thought.. Perfect opportunity to try out my new phone to capture the beauty of my burger.. At first I know it was lop sided.. But tasted Okish.. Oh., the pie was AMAZING!!! I shared my photos to Facebook.. Only to find out from my friends.. That was not how they looked in reality for them.. I go back inside to the manager.. And showed her the photo I took compared to the advertised picture.. (has to go to Burger King website for comparison.. Apparently they can't put too much filling in the burgers otherwise it will fall out... Hmm.. Do I just order the Buns by themselves next time?? Burger King™ Air Burger©®™

Update 11 October 2022 there is no more dine in...

TLDR: Burgers? YES! Anything else? NO!

Veeeeery mixed experiences here and I’ve been about 7-8 times. I’ve had things go missing. I’ve had drinks that had no flavour and simply overwhelmed with soda water. The ice creams have tasted watery. I’ve had soggy chips. 50% of the time the staff have been grouchy or robotic. But honestly I’d probably be the same if I had customers coming back and complaining about the food to me all day. Which I saw on two occasions when I went there.

BUT! The burgers have always been satisfactory. And you’d hope so since they’re the king of them. All in all you’re fine to go here. Just don’t be surprised if something goes awry though. And if you’ve got a closer BK option, I’d take it over this branch. Just look at some of the other reviews and you’ll see...