Clark CU Hotel — Restaurant in Angeles

The reason why we visited Pampanga is for us to enjoy this day, and we expect that we already have a reservation at Clark renaissance hotel, but unfortunately the front desk staff is not that good and telling us that we did not make any reservations for today (even though we called last Tuesday morning and Thursday to confirm some informations and make a reservations, bad thing is I wasn't able to ask for the girl's name.), that we cannot be able to get the deluxe room because it is clearly mentioned on the attached picture that deluxe is good for 2-4 persons and that they are telling us that it should be 2 adults and 2 children but as you can see it not stated on the image itself(and this promotional image was posted April 7, it's almost 2 months?!), plus the fact that the manager itself is not accomadating and while we are talking to her, she just turned her back at us (What kind of Customer service is that?!), and lastly while they are talking to us they are also talking in kapampangan (isn't that kinda rude?). They offered us to check in but in a different room called Family which is good for 4-6 adults for 4500 php with 2 buffet coupons or 4000 php without buffet coupons. As for compensation, for me, this is not enough. We waited for hours considering that we're from Cavite, because of this I contacted some friends, luckily Ms. Sheila Mae helped us (even though she's not really from Clark Renaissance Hotel) by explaining it to Ms. Dasuri (what we arw just asking is consideration with regards to the wrong information that they have on the FB page), however the last decision is still the same. As a compensation Ms. Sheila gave us free freak shakes even though Café renaissance and the hotel is a different management.||||We're very disappointed to the staff and the management, they should have accountability of their actions regardless if the person who posted this is already terminated or what. This is actually a misleading information. I hope this will not happen again to other guests. ||||PS: Don't worry I will still send to Clark Renaissance Hotel the proof that I called at that time (They tried to check it on their call logs, but the front desk ladies told us that the cellphones that they have is being used by different people inside the hotel that's why they...

PROS: Cheap and Free coupon for dinner||CONS: Location is bad. However, that is not the worst of all. The rooms, I tell you, the rooms are horrible! When we first came in the room, it smelt of bleach. We thought, it's okay, maybe it was just cleaned. But then after a few hours, the room smelt like septic tank/canal. It will make you nauseous. It always smelt like someone took a dump. We called the reception a few times regarding this, they said to just open the faucet so the smell will disappear. It didnt work. Still smells like poop. About night time, the insects came inside our room through the balcony. it's like nightmare. Another thing, the stairs in the dinner buffet by the pool is very dangerous. it's slippery and very narrow, that's why my aunt slipped, causing her to have bruises. The hotel had to have her checked in a hospital. Thankfully, they paid for the hospital bills and medicines. ||||Will definitely not...

Great room and good service. Got the package with buffet and spa. Spa therepists are highly recommended. 👌 Booking for a room was easy. A staff member even had the initiative to turn on the AC before we arrived to match our custom request for our room.

Free breakfast has huge serving. 1 plate can serve 2, we were'nt able to finish. The food is great. Overall, our experience was great. Will definitely book with them again.

Ps: There's also a live band in the evening, and the kimchi is spicy

Room for improvement. They are a bit short staffed, but they are still able to accommodate calls and serve in the middle...