Jollibee Pampang Angeles — Restaurant in Angeles

📅 Visited on October 21, around 2:00 PM

I ate today with my sister at Jollibee Pampang. I purposely didn’t eat at the nearby canteens or side vendors because Jollibee has always been my childhood favorite. Unfortunately, this visit was quite disappointing.

The chicken servings were small, and the taste was very bland—even though I ordered the spicy one. My sister’s original chicken still had a strong taste of flour, as if it wasn’t cooked properly or was fried on high heat. The iced tea was filled with too much ice that I could barely taste the tea itself.

We spent almost ₱200 per head, and for that price, I expected the same quality Jollibee has always been known for. I understand this is a fast-food restaurant, but the quality has really gone down. What a shame—₱200 is not easy to earn these days. Honestly, the food we had today made me feel that it’s better to eat in a simple canteen instead.

I hope this feedback reaches your management so improvements can be made. Jollibee has always been a brand close to our hearts, and I really hope it goes back to the quality we...

My parents have ordered there like three times during the early morning, and honestly, it’s always a mess. The staff working at that time? Super tamad. Like, do they even want to work? One time my mother ordered spaghetti, tapos ang tigas ng noodles, parang rubber! As in, nakaka bwisit Tapos nung nag drive thru parents ko, the crew said “break time po namin” Seriously? Isn’t the whole point of a 24/7 fast food place to serve customers anytime? Anong klaseng service yan? And ang tagal pa ng orders. You’d think they’re busy, pero hindi naman. You look inside and they’re just laughing, flirting, and messing around like it’s a barkada hangout, not a workplace. To the management of Jollibee Pampang, please fix this. Your staff’s attitude is ruining your branch’s reputation. If this keeps happening, don’t be shocked if customers stop coming and your branch ends up...

This store really needs to improve its service. They expect customers to clean up their own tables and bring everything to the tray area — but what if the customer is elderly or sitting far away? It’s unreasonable to make people walk just to do the staff’s job.

On top of that, their kiosk isn’t even updated. The last time my girlfriend and I went, we waited in line for so long, only to be told that the product we ordered wasn’t available. It was so frustrating and such a waste of time. Definitely not a...