Shakey's Pizza — Restaurant in Bacoor

I called SM BACOOR shakeys today, July 19 at 0820pm to order pizza for pick up and they say 15minutes daw cooking time so what time daw kami makakarating they ask that, so sagot namin 0845pm tapos kinuha ko name nya then sabi Lyka daw name niya para ngang nagmamadali sa call na ibaba eh nakakainis na.. then pag dating namin ng sm bacoor shakeys ng 0843pm hinanap ko si lyka tapos wala daw syang call na natanggap sa shakeys miski sa mobile phone or landline call so nag taka ako baka scam yung nacall ko so i asked the manager if tama ba yung number sa call history sa phone ko then she said yes.. so I asked asan na order ko bakit wala pa para silang mga tanga na hindi alam na may order ako at may isa pang waiter ata yun na lalake tanong ng tanong ano daw order kong pizza shakyes special daw ba sabi ko NO bakit ko sasabihin ano order ko diba dapat alam niyo yun kasi nga nag call ako diba and nag confirm silang sila nga yung kausap ko, then bumalik manager sakin galing ata sya sa phone call bwiset sabi sakin yes sya daw kausap ko yung manager pala hindi yang lyka na yan i dont know sinong tanga yung manager o yung lyka eh nakakainis tapos gusto ako pag antayin ng 15mins lutuin pa daw ang pizza eh nag aantay father ko sa labas lang ng matinding ulan kasi we expect nga na mabilis ko makukuha order ko since its pick up nga lang diba then pag aantayin ako ng 15minutes?! so sabi ko if hindi pa niluto yung order ko icancel nyo na ang bobo lang. tapos tinawagan siya ulit ng father ko sa landline ng shakeys sm bacoor, nag reklamo kasi hindi ko kasama father ko kanina sa sm nung nag pick up ako eh, then nag sorry naman yung manager free pizza na lang daw pero hindi talaga namin habol ang free pizza dahil may pang bayad kami! ang kailangan namin magandang serbisyo okay !!! lagi na lang lagi na lang may palpak sa shakeys nakakabuset na kayo ayusin nyo nga please employees nyo please lang nakakawala ng tiwala na kumaen sa shakeys kahit masarap yung food nyo pero kung ganyan ang tauhan nyo nakakainis na gusto ko ng isumpa ang shakeys lagi na lang palpak miski sa ibang branch shakeys talaba bacoor? nakaranas na kami jan ng hilaw na pizza naman jusko andami namin reklamo lagi sa shakeys hindi na kayo matuto tuto buset !!! isa pa po talagang bad service nyo sa social media ko na kayo mumurahin talaga!!! para malaman ng publiko ang serbisyo...

Was supposed to eat here last week april 16 for lunch. Store was full so we had to have our names listed and we were 3rd in line. Waited outside for about 30 mins only to be informed once our turn was up that the serving time for orders would be around 30 to 45 minutes. They were getting ready for a party, did not allow us to order in advance well. Very poor exerience. Should have informed us at the very start that the serving time was that long and not let us wait for 30 mins. This was the male manager that told us....

Kudos to the staff for being warm and happy to serve. They were always attentive and the service was fast.

Food was tasty and filling. No complaints.

I guess our only complaint was they would arrange all guests too close together despite having lots of open tables. Some diners can be boisterous and not respect physical spaces like the family they sat next to us.

Perhaps a better seating strategy to optimize...