McDonald's Dasma Palapala — Restaurant in Dasmariñas

Worst McDonald's experience! I ordered a 2 piece spicy chicken and I waited for 40 minutes and didn't even get what I wanted, I keep doing follow ups for my order but the crew keep telling me to wait, without even checking if the order is already being prepared. So I just asked for a refund because I only have 1 hour lunch time and 40 minutes of that has been wasted standing in the waiting area, while other customers who just came in already got their orders. Then when they heard me asking or a refund, that's the only time they finally check if my order is already being prepared. But when the manager ask them about my order, no one was able to answer because they didn't even know what order their manager is talking about, and that right there only proves that they're not taking those follow ups that I did seriously. I know that everyone should be treated the same, But isn't it a common sense that if a person already made a multiple follow up about their order, shouldn't their crew prioritize that person ?? Because this is the worst "FAST FOOD" customer service that I've experienced! You can't even call that a fast food, fine dining restaurants won't even make their customers wait for that long for just 1 dish. Totally...

I sometimes eat here every dawn as I am a call center agent that works on a graveyard shift. I have no complain on the food that they serve. Typical and plain fast food. But there's only thing that I don't like on this branch that they need to fix are the front crews and cashiers who worked graveyard shift as well. Some of them are nice but most of them are not really friendly towards their customers. One time, I encountered a commotion where in an old lady got mad to a cashier because it took a while, like almost 30 minutes for the order to be served and reason was; the cashier gave the order to other customer who just came in. Lacked of focus is what I observed. The old lady got more frustrated because the cashier did not even apologize and even showed a face of dismay. Customer service? It's a no for me. But overall, the branch was good. I love their fries. I mean, it's Mcdonald's. What do you expect? I also love their mini stall outside that sells sundaes with exclusive...

I had an experienced once, I ordered 3 sundae cones and it took 10 to 15 minutes in the take out lane. I asked the counter if she can just have a courtesy of getting my orders first since they're just ice creams. Instead the cashier told me that I need to wait because there were 4 other orders ahead of me. I said, don't you even have the courtesy of getting it first because my kids were already waiting for it. Also, the cashier was so lucky because I did not file a complaint. I have back medical history and that's the reason I requested for the sundaes to come first because I can't stand steady that long on the line because of my back pain. As a customer, please think twice before you answer, because, we don't just ask such thing if we just wanted the order badly, we also have our own reasons why we are in a hurry. Yes, we got our sundaes, after few minutes and with very bad experience. Very dissatisfying. BAD CUSTOMER...