Sumo Niku Abreeza — Restaurant in Davao City

On April 16, 2025, at around 6:30 PM, we visited the Sumo Niku branch at Abreeza for dinner. I observed that the restaurant was not crowded, yet the receptionist seemed reluctant to let us in. When I inquired about this, she mentioned it was due to cueing, despite there being no guests waiting outside.

After we placed our order, I nearly left because no one attended to us or provided an order slip. It took almost 40 minutes for the meat to arrive, and even then, our order was incomplete. I had to reorder, which took an additional 30 minutes to arrive.

I requested assistance again, as I was dining with my 3-year-old son and needed utensils. The female server informed me that they had none available due to the dishwasher being out of service. I was taken aback, as it seemed unreasonable for guests to have to adjust because of a staff shortage.

When I asked for rice and ice, the responses from the servers were inconsistent. One server said, "I will get it, sir," while another claimed, "We have no ice left." Consequently, we ended up drinking room-temperature Pepsi without ice, which reflected poorly on the manager's oversight.

In my opinion, the service was severely lacking due to inadequate preparation and management. They were unprepared in several areas, including utensils, ice, rice, meats, and manpower.

Overall, I found the experience disappointing. The 599 PHP price was not justified, not because the food was subpar, but due to the poor service. I hope they can improve, especially by ensuring that managers communicate effectively with their team for...

Kakila-kilabot na serbisyo (TERRIBLE SERVICE)!! Food was fine as it was self-cooked Japanese Barbeque; however, the customer service is the worst we have ever experienced! After waiting in a lengthy queue to be seated, it took over half an hour to submit our order, only to have items from our order forgotten and overlooked. Sides were sent out well after we had already finished eating and we waited for over an hour for a drink - a bottle of Pepsi that was then delivered to our table HOT!! Trying to flag down a member of staff for assistance is near impossible as they are grossly understaffed for the restaurant capacity and dining style. One of our family members even had to hand deliver our order form directly to the kitchen herself as we could not get assistance from staff. Unless the customer service is improved, avoid this restaurant...

Save yourself and do not dine here. Again, masisira mood mo. 🤣 The food was good but the services? It's auto-Zero for me. Being rude and snob with your customers gave us the impression of "I will never go back to this resto ever again." Swear. The manager herself is not in the mood to answer queries, lol the tone was rude when we were approaching her if we can come inside since there's a lot of vacant tables but all we heared was "Wait lang".

Dapat pag napunta ka sa Sumo Niku, siguraduhin mong intindihin na di trained sa customer service ang staffs, nakabusangot pa at kung maglagay ng meats sa table prang galit haha 🤣 The owner should consider customer service training.

walang review sa facebook page niyo. So be it. It's a No to Sumo Niku for me . I recommend Samgyup sa Wabad pa from food to services if...