Otep's Tinuno — Restaurant in Isabela

We were very disappointed with the food. Despite waiting 15-20 minutes, it arrived cold, which was far from the promise of "freshly grilled Filipino eats." The squid was particularly bad—it had a terrible smell and taste. We reported this to the staff and spoke with the supervisor,who insisted the squid was fresh and newly delivered as if he is telling we were lying. However, my parents, in their 70s, have a more refined sense of taste and smell than many younger people. When I asked the supervisor if he thought the squid was fresh, he quietly admitted it was spoiled. The restaurant clearly has poor quality control and lacks understanding of proper stock management, including FIFO and shelf life. Customer service was also inadequate.(Considering it is not peak time, we were there at around 1:40pm - 2:30pm)

Improve your service and manage the shelf life of your stock better. Don't risk losing customers due to negligence in the kitchen regarding shelf life. DON’T SERVE FOOD IF IT’S SPOILED—it could lead to food poisoning, especially for older customers like my parents. Unfortunately, it happened to us. I do not...

The restaurant has a very nice, comfortable, and relaxing ambience. A well-thought-out dining place for big or small groups. Big parking space is available, with a special parking area for PWDs. The food was reasonably priced and tasted good. The staff were courteous and attentive. The place can be quite packed on a weekend but still with enough privacy between tables. The rest rooms are clean and have a bidet, soap, paper towels, and tissue. Hand washing areas with provided soap are available in the dining areas. Highchairs are also available. Thank you and...

Good food, good place, there's decent parking space.

You can get satisfying Filipino dishes here. I find their margariney kare-kare (I'm pretty sure it's not butter) interesting. The boodle fight meals are consistent, they always hit the spot. The place is an open area, no A/C, but there are these nice kubos (huts) equipped with fans. Only downside though, the service charge. I always try to tip the servers, but service charge takes away the feeling of, like, I'm doing something good, and that I am required to...