Jollibee — Restaurant in Lapu-Lapu

Most Incompetent Branch. Here’s what happened: I originally planned to order chicken, but the cashier told me it would take about 30 minutes. So instead, I decided to get one spaghetti pan with two extra sauces and a bucket of fries. I even confirmed with the cashier that the spaghetti pan was available and wouldn’t take long — she nodded in agreement. It was raining heavily, and I was soaked while waiting for my food. I kept scrolling on my phone as I noticed that the other customers who ordered after me were already being served. After quite some time, I finally asked if my order was ready. The server said they were still preparing it. A few minutes later, another staff member approached me to inform me that there were no available containers for the spaghetti family pan and asked if it was okay to cancel it. In my head, I couldn’t help but think, “Really? You made me wait this long just to tell me that?” How could no one check the container availability right after I placed my order? I told them I didn’t want to cancel, but after that, no one followed up with me again. When I checked back later, they finally gave me my food — but instead of the proper family pan, they used four separate containers. Honestly, they should have informed me right away and offered a solution instead of making me wait unnecessarily. I left without saying much because I didn’t want to let my frustration ruin my meal. P.S. I’m not angry at the staff members (cashier, crew, or even the manager), but I am disappointed with how the situation was handled. If customers just keep saying “it’s okay,” the same mistakes will keep happening. Please, be more...

The food is good, but the floor is very untidy and slippery.

The ambiance is also quite hot, possibly because the air conditioning isn't working well. They are open 24 hours. They accept GCash, cash, debit cards, and credit cards.

Expect longer queues during Sunday lunch and dinner. After 10 PM, food options are limited, but you may request specific items, they will ask you if...

I give 1 star because even if the order should arrive at 1:35, it arrived past 2:00. It was very slow, the staff kept chatting instead of working even though there were already many orders. Please tell your crew to do their job properly because the service is extremely slow. Even the Grab riders and others are complaining that you haven’t improved at all. It’s already 2025, this...