Will never eat here again, if there's a negative star rating that's what I'd give. We ordered a starter platter, pork sinigang & a platter of rice. We are 2 adults & 2 kids, we came in with only few people eating inside. Our order took longer than the usual & what's very annoying, everyone who came in AFTER us was served with their orders while we still don't have the food on our table. Most of the people who CAME AFTER us finished eating already, others served, while we are still waiting al lthe ice from our drinks were melted. They didn't give our order if I had not went up to them to ask for it with mad look on my face. I ask for their manager & the cashier said there is NO store manager, only kitchen head. I talked to the kitchen head, he said "naubusan ng gas". If they went out gas, everyone's ordee should have been delayed but no, only ours and everyone that ordered after us were served immediately. And when the food finally came it was cold & lumpiang shanghai looks like leftovers. Waste of...
Read moreWe had a very disappointing experience at Gilligan’s Lima. The staff initially told us that the serving time would be around 25 minutes, but our food was served after 1.5 hours. Despite repeatedly following up, we were only told that our order was “next,” but it never came on time.
The service was also lacking — the lady who assisted us with our seats didn’t even provide us with plates, while we noticed her setting up utensils for other tables.
Unfortunately, the food did not make up for the poor service either. One of our order was kare-kareng gulay, but it had very few vegetables and was mostly just soup.
No apology was given by any staff. We honestly felt neglected. Will never recommend this branch to anyone.
Overall, it was a bad dining experience for us, both in terms of service and...
Read moreLast Saturday 16 Mar 2024, around dinner time, we ate here. The moment we sat dpwn at the table near entrance, I smelt the urine around us though our table is quite far from the toilet. Then when we ordered food, it took so long to be served. The desert my son chose was leche flan, but when it was served, I noticed strange lines of grey color, so I digged in and found it seems to grow molds from inside out, both orders were the same!!! So we asked the staff to refund us. Anyway, they gave the refund.
In general, I feel like Giligan's is not a good restaurant when it comes to sanitary or cleanliness. I hope they will improve...
Read more