Chowking Pureza — Restaurant in Manila

Complaint Regarding Unacceptable Service and Unsanitary Conditions Date of Incident: June 19, 2025, approximately 6:00 AM Location: Chowking Pureza

I am writing to express my extreme dissatisfaction with the service and unsanitary conditions experienced at your Pureza branch yesterday, June 19, 2025, around 6:00 AM.

Upon our arrival, I sat down at a table that was visibly uncleared, still containing dirty bowls from previous customers (as seen on the attached photos). My partner proceeded directly to the counter to order our food, but despite this, the table remained uncleared. Even after the order was placed and my partner returned, no effort was made by your staff to clean our table. It was particularly frustrating to observe a crew member cleaning an adjacent, already empty table (beside our table) while ours was completely ignored until our food was ready.

This is not an isolated incident. This is the second time we've encountered this exact issue at this specific branch. The first occurrence was in December of last year, at which point my partner was forced to clean the table himself so we could eat, without any assistance from your staff. I filed a complaint regarding that incident and sent the video, but it is clear that no corrective action was taken, as the problem has recurred. Furthermore, the manager was present during yesterday's incident yet did not intervene to rectify the situation.

Adding to our poor experience, we observed the presence of flies within the establishment, which is a significant health and sanitation concern.

The lack of attention to basic cleanliness standards and customer service is simply unacceptable. Tables should be promptly cleaned after customers depart to ensure a hygienic and welcoming environment for subsequent patrons. The recurring nature of this issue, despite a previous complaint, indicates a systemic problem that needs immediate attention.

I expect a thorough investigation into this matter and concrete steps to be taken to address these ongoing service and sanitation deficiencies, or this will be reported to the right...

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