Jollibee — Restaurant in Manila

This has to be the worst Jollibee branch I’ve ever been to. The service is ridiculously slow—be prepared to wait 30 minutes or more just for a simple order, even when there aren’t many customers around. The staff seem lost and completely disorganized, moving at a painfully slow pace while looking confused the whole time.

On top of that, they keep messing up orders—either giving you the wrong food or forgetting something altogether. And good luck getting any help because they either ignore you or act like they couldn’t care less. It honestly feels like they have no proper training in customer service.

The place itself is just as bad—dirty tables, uncleared trays, and an overall messy atmosphere. If you’re looking for a quick and hassle-free meal, stay far away from this branch unless you want to test your patience.

⭐☆☆☆☆ (would give zero stars if I could)

My Response to Jollibee's reply: Thanks for responding, but based on other reviews, this has been an ongoing issue for a while now. It’s not just a one-time bad experience—it happens way too often. Slow service, disorganized staff, and constant order mistakes shouldn’t be something customers have to deal with, especially from a big fast-food chain like Jollibee.

If you really want to improve, I hope you actually do something about it instead of just giving the usual generic reply. Better staff training, proper management, and faster service would make a huge difference. Otherwise, people will just keep running into the...

The food is just typical food you can have in any Jollibee branch, it actually did improve when it comes to their service because the last time that i dine here it was breakfast and they took so long to call us for food, really long. Knowing that we're just almost 3 person in that hours. But now that it's a busy day, I dine for lunch today the service is good. The atmosphere is just typical, it's kinda cozy because of the...

Most staff are cordial and helpful specially sir Mike for being cheerful and patient with customers. Just like what Jollibee experience should be. Thanks sir Mike for kindness and swift help. I appreciate your way of dealing with customers and staff.

So too, for Kisha for her willingness to provide helpful assistance and for showing good service to regular customer like me. Thanks Kisha for your kind assistance and service...